[rt-users] RTV4.0.0: User Access Restrictions

[Joanne Keown]

Hi all,

I have set up a number of users within groups on RT V4.0.0 and have been testing to make sure that these users only have access to view and update certain areas in RT.  When I log in as users "jfaulkner" and "dchapman" (in customer Services group) I notice that they have full administration access, even though I have not applied these rights to either the User or Group profiles.  I'm miffed as to where these rights are coming from and I'm hoping that someone can tell me what I'm missing.

Attached is a spreadsheet that shows what access I have applied to the groups, users, queues and custom fields.  Can someone enlighten me on what could be allowing my users full admin rights to:

*         update other users,

*         Change group information,

*         Change Queue information,

*         Admin update custom field metadata - etc.

Many thanks and kind regards

Jo

Jo Keown, MBusAdmin(Mgt), MIPA
IS Business Analyst
Colorado Group Ltd
100 Melbourne Street
South Brisbane  QLD   4101
Ph:    +61  7 3877 3399
Mobile:   0402 697 351
Email: joanne.keown at coloradogroup.com.au<mailto:joanne.keown at coloradogroup.com.au>

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