[rt-users] Hide custom field from single user v3.8.7

[Kenneth Crocker]

Brandon,

Do NOT grant permissions at the Queue level. Do GROUPS only. Then put this
person in a group by himself and everyone else in other groups and grant
rights to all the other groups. That would do it.

Kenn
LBNL

On Fri, Jun 24, 2011 at 7:38 AM, Brandon Ward <bward at film-tech.com> wrote:

> Hi all,
>
> I'm running v3.8.7 and have 2 custom fields (Caller Name and Caller Phone
> #) that I do not want displayed to a particular user.  This user only has
> the right to VIEW tickets in their queues and does not need the caller
> info.
>
> All of my custom fields are applied to tickets (not users, queues, etc).
> This user is in their own group.  I tried applying the fields to groups
> and NOT giving the group this user is in the right to see the fields, but
> it removed the fields for every user on all tickets.  I'm certain the
> answer is right in front of me, but I can't see it.
>
> Thanks,
>
> Brandon
>
>
> --------
> 2011 Training: http://bestpractical.com/services/training.html
>
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