[rt-users] creating ticket asks for credentials again

[Karmi Simonov]

Guys, Any ideas?

-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Karmi Simonov
Sent: Thursday, June 23, 2011 16:01
To: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] creating ticket asks for credentials again

Before clicking "Create ticket": http://ticket/rt3/SelfService/Create.html?Queue=6
After clicking: http://ticket/rt3/SelfService/Create.html  (Shows the login screen) After entering credentials: http://ticket/rt3/SelfService/Display.html?id=2044&results=5e5773c07c7d181a9e120749c71731b0




-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Kevin Falcone
Sent: Thursday, June 23, 2011 14:41
To: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] creating ticket asks for credentials again

On Thu, Jun 23, 2011 at 08:05:48AM +0000, Karmi Simonov wrote:
>    I've created a new queue and a new group. The new group was given permissions to open and see
>    tickets in the new queue.
> 
>    All the users in this group are not privileged.
> 
>    Whenever I login with one of the users to create a ticket, it throws me back to the login page
>    and only after I re-enter my credentials, the ticket is created.

What are the URLs before and after the create?

>    I'm using RT3.8.2.

Hopefully you're patched up for security.

-kevin

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