[rt-users] RT is no longer sending Auto Replies On-Create

Mon Jun 27 17:23:41 EDT 2011

Dialas,

I want to say we that we are using sendmail.  At least, that is according to
the config attached.

I will try what you've suggested, and in the mean time, could you please
take a look at configuration and see if there is something else that I can
check.

Sincerely,

Alberto

On Mon, Jun 27, 2011 at 11:53 AM, Diaulas Castro <
diaulas.castro at intersolution.inf.br> wrote:

> Hey Alberto,
>    Your SMTP server is blocking your message, your server is sending email
> as www-data at domain.
>   Wich service are you using to send email? postfix/sendmail?
>
>   There is 2 solutions, create some sort of white list on your SMTP server
> or look at postfix/sendmail configuration.
>   On sendmail i believe that /etc/mail/access is the correct path where you
> set mail auth options.
>
>   Sorry, english isnt my native language.
>
> Att.
>
> Diaulas Castro
> Consultor Linux / Microsoft
> InterSolution Informática
> Tel.: (55 11) 3443-1472
> www.intersolution.inf.br
> Oracle Certified Partner
>
>
>
> 2011/6/27 Alberto Vazquez <betovaz at gmail.com>
>
>> Thank you, and this is what I have under mail.log.  I am not sure where
>> www-data is coming from or how is been used.
>>
>>
>> *l.proiris.com[10.1.128.117] said: 550 5.7.1 Client does not have
>> permissions to send as this sender (in reply to MAIL FROM command))
>> Jun 26 23:00:02 usch-apps-p056 postfix/cleanup[31240]: 71F38C04FB:
>> message-id=<**20110627060002.71F38C04FB at usch-apps-p056.proiris.com*<20110627060002.71F38C04FB at usch-apps-p056.proiris.com>
>> *>
>> Jun 26 23:00:02 usch-apps-p056 postfix/qmgr[1270]: 71F38C04FB: from=<>,
>> size=3486, nrcpt=1 (queue active)
>> Jun 26 23:00:02 usch-apps-p056 postfix/bounce[31243]: 5E3C0C0460: sender
>> non-delivery notification: 71F38C04FB
>> Jun 26 23:00:02 usch-apps-p056 postfix/qmgr[1270]: 5E3C0C0460: removed
>> Jun 26 23:00:02 usch-apps-p056 postfix/smtp[31244]: 71F38C04FB: to=<**
>> www-data at proiris.com* <www-data at proiris.com>*>, relay=mail.proiris.com[10.1.128.117]:25,
>> delay=0.04, delays=0.02/0.01/0.01/0.01, dsn=5.7.1, status=bounced (host
>> mail.proiris.com[10.1.128.117] said: 550 5.7.1 Client does not have
>> permissions to send as this sender (in reply to end of DATA command))
>> Jun 26 23:00:02 usch-apps-p056 postfix/qmgr[1270]: 71F38C04FB: removed
>> Jun 26 23:45:02 usch-apps-p056 postfix/pickup[31625]: 8EC8BC0460: uid=33
>> from=<www-data>
>> Jun 26 23:45:02 usch-apps-p056 postfix/cleanup[31626]: 8EC8BC0460:
>> message-id=<**rt-3.8.8-23491-1309157102-1375.18457-17-0 at proiris.com*<rt-3.8.8-23491-1309157102-1375.18457-17-0 at proiris.com>
>> *>
>> Jun 26 23:45:02 usch-apps-p056 postfix/qmgr[1270]: 8EC8BC0460: from=<**
>> www-data at proiris.com* <www-data at proiris.com>*>, size=1467, nrcpt=1 (queue
>> active)
>> Jun 26 23:45:02 usch-apps-p056 postfix/smtp[31628]: 8EC8BC0460: to=<**
>> michael.kohout at medista.cz* <michael.kohout at medista.cz>*>, relay=
>> mail.proiris.com[10.1.128.117]:25, delay=0.07, delays=0.04/0.01/0.01/0,
>> dsn=5.7.1, status=bounced (host mail.proiris.com[10.1.128.117] said: 550
>> 5.7.1 Client does not have permissions to send as this sender (in reply to
>> MAIL FROM command))
>> Jun 26 23:45:02 usch-apps-p056 postfix/cleanup[31626]: A06D4C04FB:
>> message-id=<**20110627064502.A06D4C04FB at usch-apps-p056.proiris.com*<20110627064502.A06D4C04FB at usch-apps-p056.proiris.com>
>> *>
>> Jun 26 23:45:02 usch-apps-p056 postfix/qmgr[1270]: A06D4C04FB: from=<>,
>> size=3562, nrcpt=1 (queue active)
>> Jun 26 23:45:02 usch-apps-p056 postfix/bounce[31629]: 8EC8BC0460: sender
>> non-delivery notification: A06D4C04FB
>> Jun 26 23:45:02 usch-apps-p056 postfix/qmgr[1270]: 8EC8BC0460: removed
>> Jun 26 23:45:02 usch-apps-p056 postfix/smtp[31630]: A06D4C04FB: to=<**
>> www-data at proiris.com* <www-data at proiris.com>*>, relay=mail.proiris.com[10.1.128.117]:25,
>> delay=0.03, delays=0.01/0/0.01/0.01, dsn=5.7.1, status=bounced (host
>> mail.proiris.com[10.1.128.117] said: 550 5.7.1 Client does not have
>> permissions to send as this sender (in reply to end of DATA command))
>> Jun 26 23:45:02 usch-apps-p056 postfix/qmgr[1270]: A06D4C04FB: removed
>> Jun 27 07:40:02 usch-apps-p056 postfix/pickup[2604]: 4370BC0460: uid=33
>> from=<www-data>*
>>
>>
>>
>>
>>
>> On Mon, Jun 27, 2011 at 10:40 AM, Diaulas Castro <
>> diaulas.castro at intersolution.inf.br> wrote:
>>
>>> Try this command and send output:
>>>    date | mail -v -s `date` your_email at domain.com
>>>
>>>   And send the last lines from /var/maillog or /var/mail.info
>>>
>>> Att.
>>>
>>> Diaulas Castro
>>> Consultor Linux / Microsoft
>>> InterSolution Informática
>>> Tel.: (55 11) 3443-1472
>>> www.intersolution.inf.br
>>> Oracle Certified Partner
>>>
>>>
>>>
>>> 2011/6/27 Alberto Vazquez <betovaz at gmail.com>
>>>
>>>> Thanks for your reply.
>>>>
>>>> *#order_entry: "|/opt/rt3/bin/rt-mailgate --queue "Order Entry"
>>>> --action correspond --url **http://solutioncenter.proiris.com*<http://solutioncenter.proiris.com/>
>>>> *"  //This is what it was originally*
>>>>
>>>> *#rga_sc: "|/opt/rt3/bin/rt-mailgate --queue "RGARequests" --action
>>>> correspond --url **http://solutioncenter.proiris.com*<http://solutioncenter.proiris.com/>
>>>> *"  //Changed to this before getting your email.*
>>>> *rga_sc: "|/usr/local/rt/bin/rt-mailgate --queue "RGARequests" --action
>>>> correspond --url **http://solutioncenter.proiris.com*<http://solutioncenter.proiris.com/>
>>>> *"  //Changed to this, since I could not locate this path* *
>>>> /opt/rt3/bin/rt-mailgate
>>>> *
>>>> Still not sending emails.  Any other ideas.
>>>>
>>>> Thanks,
>>>>
>>>> Alberto
>>>>
>>>>
>>>>
>>>> On Mon, Jun 27, 2011 at 4:35 AM, Diaulas Castro <
>>>> diaulas.castro at intersolution.inf.br> wrote:
>>>>
>>>>> Good Morning Alberto,
>>>>>    Look at your alias file (/etc/aliases) and execute the command
>>>>> "newaliases".
>>>>>
>>>>> Att.
>>>>>
>>>>> Diaulas Castro
>>>>> Consultor Linux / Microsoft
>>>>> InterSolution Informática
>>>>> Tel.: (55 11) 3443-1472
>>>>> www.intersolution.inf.br
>>>>> Oracle Certified Partner
>>>>>
>>>>>
>>>>>
>>>>> 2011/6/24 Alberto Vazquez <betovaz at gmail.com>
>>>>>
>>>>>> Forgot the attachement.
>>>>>>
>>>>>> Thanks,
>>>>>>
>>>>>> Alberto
>>>>>>
>>>>>>   On Fri, Jun 24, 2011 at 2:15 PM, Alberto Vazquez <betovaz at gmail.com
>>>>>> > wrote:
>>>>>>
>>>>>>> Thanks for your reply.  Please see below and the attachement.    Any
>>>>>>> other ideas?
>>>>>>>
>>>>>>> Thanks again.
>>>>>>>
>>>>>>> Alberto
>>>>>>>
>>>>>>>  On Fri, Jun 24, 2011 at 11:15 AM, Diaulas Castro <
>>>>>>> diaulas.castro at intersolution.inf.br> wrote:
>>>>>>>
>>>>>>>>
>>>>>>>> Hello,
>>>>>>>>    1.Look for another RT_SiteConfig.pm
>>>>>>>> inside  /etc/request-tracker/RT_SiteConfig.d/ for more config files
>>>>>>>>
>>>>>>>      Unable to locate this folder.  This is what I found and
>>>>>>> modified to reflect the correct email address.
>>>>>>>
>>>>>>>
>>>>>>> /home/linuxadmin/.cpan/build/RT-Authen-ExternalAuth-0.08-VLp3xw/etc/RT_SiteConfig.pm
>>>>>>>
>>>>>>> /home/linuxadmin/.cpan/build/RT-Authen-ExternalAuth-0.08-l9de9R/etc/RT_SiteConfig.pm
>>>>>>> /home/linuxadmin/RT-Authen-ExternalAuth-0.08/etc/RT_SiteConfig.pm
>>>>>>> /home/linuxadmin/rt-3.8.8/etc/RT_SiteConfig.pm
>>>>>>> /root/.kde/share/apps/RecentDocuments/RT_SiteConfig.pm.desktop
>>>>>>> /root/.kde/share/apps/RecentDocuments/RT_SiteConfig.pm~.desktop
>>>>>>> /use/local/rt/etc/RT_SiteConfig.pm
>>>>>>> /use/local/rt/etc/RT_SiteConfig.pm~
>>>>>>> /usr/local/rt/etc/RT_SiteConfig.pm
>>>>>>> /usr/local/rt/etc/RT_SiteConfig.pm_bak03232011
>>>>>>> /usr/local/rt/etc/RT_SiteConfig.pm_bak062311
>>>>>>> /usr/local/rt/etc/RT_SiteConfig.pm~
>>>>>>> /usr/local/rt/local/plugins/RT-Authen-ExternalAuth/etc/RT_SiteConfig.p
>>>>>>>
>>>>>>>
>>>>>>> 2.Look at Queue config inside RT web interface there is one field for
>>>>>>> "Reply Address".
>>>>>>>
>>>>>>>>  See attachment.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>>  Att.
>>>>>>>>>
>>>>>>>>
>>>>>>>> Diaulas Castro
>>>>>>>> Consultor Linux / Microsoft
>>>>>>>> InterSolution Informática
>>>>>>>> Tel.: (55 11) 3443-1472
>>>>>>>> www.intersolution.inf.br
>>>>>>>> Oracle Certified Partner
>>>>>>>>
>>>>>>>>
>>>>>>>>   2011/6/24 Alberto Vazquez <betovaz at gmail.com>
>>>>>>>>
>>>>>>>>>   Good Morning Guys,
>>>>>>>>>
>>>>>>>>> RT is no longer sending auto replies on-create.  Here is what we
>>>>>>>>> have changed on the RT side:
>>>>>>>>>
>>>>>>>>> 1.  I have disabled some queues which were are using anymore.
>>>>>>>>> 2.  The old queues which are not been used, in Exchange we have
>>>>>>>>> removed the email addresses which were been used in RT.
>>>>>>>>> 3.  There is only one active queue left in RT, so far the tickets
>>>>>>>>> gets created but responses (emails) are been sent from RT.
>>>>>>>>>
>>>>>>>>> My suspicion is that I need to updated some kind of config file,
>>>>>>>>> which is using some old information from the queues which are not been used
>>>>>>>>> any longer.  I have updated the following files:  *RT_SiteConfig.pm
>>>>>>>>> and fetchmail.*
>>>>>>>>>
>>>>>>>>> What am I missing :(
>>>>>>>>>
>>>>>>>>> Your ideas will be greatly appreciated.
>>>>>>>>>
>>>>>>>>> Sincerely,
>>>>>>>>>
>>>>>>>>> --
>>>>>>>>> Walk in faith!
>>>>>>>>> Alberto Vazquez-Dzul
>>>>>>>>> Email:  betovaz at gmail.com
>>>>>>>>> Mobile:  (805) 444-0835
>>>>>>>>> GVoice: (805) 768-4798
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> --------
>>>>>>>>> 2011 Training: http://bestpractical.com/services/training.html
>>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> --
>>>>>>> Walk in faith!
>>>>>>> Alberto Vazquez-Dzul
>>>>>>> Email:  betovaz at gmail.com
>>>>>>> Mobile:  (805) 444-0835
>>>>>>> GVoice: (805) 768-4798
>>>>>>>
>>>>>>>
>>>>>>
>>>>>>
>>>>>> --
>>>>>> Walk in faith!
>>>>>> Alberto Vazquez-Dzul
>>>>>> Email:  betovaz at gmail.com
>>>>>> Mobile:  (805) 444-0835
>>>>>> GVoice: (805) 768-4798
>>>>>>
>>>>>>
>>>>>
>>>>
>>>>
>>>> --
>>>> Walk in faith!
>>>> Alberto Vazquez-Dzul
>>>> Email:  betovaz at gmail.com
>>>> Mobile:  (805) 444-0835
>>>> GVoice: (805) 768-4798
>>>>
>>>>
>>>
>>
>>
>> --
>> Walk in faith!
>> Alberto Vazquez-Dzul
>> Email:  betovaz at gmail.com
>> Mobile:  (805) 444-0835
>> GVoice: (805) 768-4798
>>
>>
>

-- 
Walk in faith!
Alberto Vazquez-Dzul
Email:  betovaz at gmail.com
Mobile:  (805) 444-0835
GVoice: (805) 768-4798
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