[rt-users] RT is no longer sending Auto Replies On-Create
Alberto Vazquez
betovaz at gmail.com
Mon Jun 27 19:24:42 EDT 2011
OK ... I am about to ready to "throw in the towel" .... I am not sure how
all of this is suppose to work. I aware that RT somehow use dovecot,
sendmail and postfix. Nothing has changed on the Exchange side, so I am not
sure why I am getting the *"Client does not have permissions to send as this
sender (in reply to end of DATA command))" *error.
It has to be something so simple, but I am not sure where to make the change
so that it works.
I have modified everything (I think) and I am still missing something, since
RT still fails to send emails out. Here are some logs.
Thanks for all of your help.
*From: /var/log/messages
**Jun 27 15:51:16 usch-apps-p056 RT: <**
rt-3.8.8-1569-1309215076-1897.18466-38-0 at proiris.com*<rt-3.8.8-1569-1309215076-1897.18466-38-0 at proiris.com>
*> #18466/274432 - Scrip 38 On Resolve Notify Others
(/usr/local/rt/bin/../lib/RT/Action/SendEmail.pm:300)
Jun 27 15:51:16 usch-apps-p056 RT: <**
rt-3.8.8-1569-1309215076-1897.18466-38-0 at proiris.com*<rt-3.8.8-1569-1309215076-1897.18466-38-0 at proiris.com>
*> No recipients found. Not sending.
(/usr/local/rt/bin/../lib/RT/Interface/Email.pm:352)
Jun 27 15:51:16 usch-apps-p056 RT: <**
rt-3.8.8-1569-1309215076-949.18466-16-0 at proiris.com*<rt-3.8.8-1569-1309215076-949.18466-16-0 at proiris.com>
*> #18466/274432 - Scrip 16 On Resolve Notify Requestors
(/usr/local/rt/bin/../lib/RT/Action/SendEmail.pm:300)
Jun 27 15:51:16 usch-apps-p056 RT: <**
rt-3.8.8-1569-1309215076-949.18466-16-0 at proiris.com*<rt-3.8.8-1569-1309215076-949.18466-16-0 at proiris.com>
*> sent To: **Alberto.Vazquez at proiris.com*
<Alberto.Vazquez at proiris.com>*(/usr/local/rt/bin/../lib/RT/Action/SendEmail.pm:331)
Jun 27 15:51:26 usch-apps-p056 RT: <**
rt-3.8.8-1569-1309215086-1261.18465-38-0 at proiris.com*<rt-3.8.8-1569-1309215086-1261.18465-38-0 at proiris.com>
*> #18465/274435 - Scrip 38 On Resolve Notify Others
(/usr/local/rt/bin/../lib/RT/Action/SendEmail.pm:300)
Jun 27 15:51:26 usch-apps-p056 RT: <**
rt-3.8.8-1569-1309215086-1261.18465-38-0 at proiris.com*<rt-3.8.8-1569-1309215086-1261.18465-38-0 at proiris.com>
*> No recipients found. Not sending.
(/usr/local/rt/bin/../lib/RT/Interface/Email.pm:352)
Jun 27 15:51:26 usch-apps-p056 RT: <**
rt-3.8.8-1569-1309215086-1202.18465-16-0 at proiris.com*<rt-3.8.8-1569-1309215086-1202.18465-16-0 at proiris.com>
*> #18465/274435 - Scrip 16 On Resolve Notify Requestors
(/usr/local/rt/bin/../lib/RT/Action/SendEmail.pm:300)
Jun 27 15:51:26 usch-apps-p056 RT: <**
rt-3.8.8-1569-1309215086-1202.18465-16-0 at proiris.com*<rt-3.8.8-1569-1309215086-1202.18465-16-0 at proiris.com>
*> sent To: **Alberto.Vazquez at proiris.com*
<Alberto.Vazquez at proiris.com>*(/usr/local/rt/bin/../lib/RT/Action/SendEmail.pm:331)
Jun 27 16:10:02 usch-apps-p056 RT: <**
rt-3.8.8-1965-1309216202-929.18467-17-0 at proiris.com*<rt-3.8.8-1965-1309216202-929.18467-17-0 at proiris.com>
*> #18467/274441 - Scrip 17 On Create Autoreply To Requestors
(/usr/local/rt/bin/../lib/RT/Action/SendEmail.pm:300)
Jun 27 16:10:02 usch-apps-p056 RT: <**
rt-3.8.8-1965-1309216202-929.18467-17-0 at proiris.com*<rt-3.8.8-1965-1309216202-929.18467-17-0 at proiris.com>
*> sent To: **Alberto.Vazquez at proiris.com*
<Alberto.Vazquez at proiris.com>*(/usr/local/rt/bin/../lib/RT/Action/SendEmail.pm:331)
Jun 27 16:10:02 usch-apps-p056 RT: Ticket 18467 created in queue
'RGARequests' by avazquez
(/usr/local/rt/bin/../lib/RT/Ticket_Overlay.pm:671)
Jun 27 16:15:20 usch-apps-p056 RT: <**
rt-3.8.8-1564-1309216520-1490.18467-38-0 at proiris.com*<rt-3.8.8-1564-1309216520-1490.18467-38-0 at proiris.com>
*> #18467/274444 - Scrip 38 On Resolve Notify Others
(/usr/local/rt/bin/../lib/RT/Action/SendEmail.pm:300)
Jun 27 16:15:20 usch-apps-p056 RT: <**
rt-3.8.8-1564-1309216520-1490.18467-38-0 at proiris.com*<rt-3.8.8-1564-1309216520-1490.18467-38-0 at proiris.com>
*> No recipients found. Not sending.
(/usr/local/rt/bin/../lib/RT/Interface/Email.pm:352)
Jun 27 16:15:20 usch-apps-p056 RT: <**
rt-3.8.8-1564-1309216520-1767.18467-16-0 at proiris.com*<rt-3.8.8-1564-1309216520-1767.18467-16-0 at proiris.com>
*> #18467/274444 - Scrip 16 On Resolve Notify Requestors
(/usr/local/rt/bin/../lib/RT/Action/SendEmail.pm:300)
Jun 27 16:15:20 usch-apps-p056 RT: <**
rt-3.8.8-1564-1309216520-1767.18467-16-0 at proiris.com*<rt-3.8.8-1564-1309216520-1767.18467-16-0 at proiris.com>
*> sent To: **Alberto.Vazquez at proiris.com*
<Alberto.Vazquez at proiris.com>*(/usr/local/rt/bin/../lib/RT/Action/SendEmail.pm:331)
*
*From: /var/log/mail.info*
*Jun 27 16:10:02 usch-apps-p056 postfix/qmgr[1913]: EAF00C0518: removed
Jun 27 16:15:20 usch-apps-p056 postfix/pickup[1912]: 3681CC0516: uid=33
from=<www-data>
Jun 27 16:15:20 usch-apps-p056 postfix/cleanup[2054]: 3681CC0516:
message-id=<**rt-3.8.8-1564-1309216520-1767.18467-16-0 at proiris.com*<rt-3.8.8-1564-1309216520-1767.18467-16-0 at proiris.com>
*>
Jun 27 16:15:20 usch-apps-p056 postfix/qmgr[1913]: 3681CC0516: from=<**
www-data at proiris.com* <www-data at proiris.com>*>, size=1179, nrcpt=1 (queue
active)
Jun 27 16:15:20 usch-apps-p056 postfix/smtp[2056]: warning: database
/etc/postfix/generic.db is older than source file /etc/postfix/generic
Jun 27 16:15:20 usch-apps-p056 postfix/smtp[2056]: 3681CC0516: to=<**
Alberto.Vazquez at proiris.com* <Alberto.Vazquez at proiris.com>*>, relay=
mail.proiris.com[10.1.128.117]:25, delay=0.07, delays=0.04/0.01/0.01/0,
dsn=5.7.1, status=bounced (host mail.proiris.com[10.1.128.117] said: 550
5.7.1 Client does not have permissions to send as this sender (in reply to
MAIL FROM command))
Jun 27 16:15:20 usch-apps-p056 postfix/cleanup[2054]: 4A944C0518:
message-id=<**20110627231520.4A944C0518 at usch-apps-p056.proiris.com*<20110627231520.4A944C0518 at usch-apps-p056.proiris.com>
*>
Jun 27 16:15:20 usch-apps-p056 postfix/qmgr[1913]: 4A944C0518: from=<>,
size=3278, nrcpt=1 (queue active)
Jun 27 16:15:20 usch-apps-p056 postfix/bounce[2057]: 3681CC0516: sender
non-delivery notification: 4A944C0518
Jun 27 16:15:20 usch-apps-p056 postfix/qmgr[1913]: 3681CC0516: removed
Jun 27 16:15:20 usch-apps-p056 postfix/smtp[2056]: 4A944C0518: to=<**
www-data at proiris.com* <www-data at proiris.com>*>,
relay=mail.proiris.com[10.1.128.117]:25,
delay=0.03, delays=0.01/0/0.01/0.01, dsn=5.7.1, status=bounced (host
mail.proiris.com[10.1.128.117] said: 550 5.7.1 Client does not have
permissions to send as this sender (in reply to end of DATA command))
Jun 27 16:15:20 usch-apps-p056 postfix/qmgr[1913]: 4A944C0518: removed
*
On Mon, Jun 27, 2011 at 2:23 PM, Alberto Vazquez <betovaz at gmail.com> wrote:
> Dialas,
>
> I want to say we that we are using sendmail. At least, that is according
> to the config attached.
>
> I will try what you've suggested, and in the mean time, could you please
> take a look at configuration and see if there is something else that I can
> check.
>
> Sincerely,
>
> Alberto
>
>
> On Mon, Jun 27, 2011 at 11:53 AM, Diaulas Castro <
> diaulas.castro at intersolution.inf.br> wrote:
>
>> Hey Alberto,
>> Your SMTP server is blocking your message, your server is sending
>> email as www-data at domain.
>> Wich service are you using to send email? postfix/sendmail?
>>
>> There is 2 solutions, create some sort of white list on your SMTP server
>> or look at postfix/sendmail configuration.
>> On sendmail i believe that /etc/mail/access is the correct path where
>> you set mail auth options.
>>
>> Sorry, english isnt my native language.
>>
>> Att.
>>
>> Diaulas Castro
>> Consultor Linux / Microsoft
>> InterSolution Informática
>> Tel.: (55 11) 3443-1472
>> www.intersolution.inf.br
>> Oracle Certified Partner
>>
>>
>>
>> 2011/6/27 Alberto Vazquez <betovaz at gmail.com>
>>
>>> Thank you, and this is what I have under mail.log. I am not sure where
>>> www-data is coming from or how is been used.
>>>
>>>
>>> *l.proiris.com[10.1.128.117] said: 550 5.7.1 Client does not have
>>> permissions to send as this sender (in reply to MAIL FROM command))
>>> Jun 26 23:00:02 usch-apps-p056 postfix/cleanup[31240]: 71F38C04FB:
>>> message-id=<**20110627060002.71F38C04FB at usch-apps-p056.proiris.com*<20110627060002.71F38C04FB at usch-apps-p056.proiris.com>
>>> *>
>>> Jun 26 23:00:02 usch-apps-p056 postfix/qmgr[1270]: 71F38C04FB: from=<>,
>>> size=3486, nrcpt=1 (queue active)
>>> Jun 26 23:00:02 usch-apps-p056 postfix/bounce[31243]: 5E3C0C0460: sender
>>> non-delivery notification: 71F38C04FB
>>> Jun 26 23:00:02 usch-apps-p056 postfix/qmgr[1270]: 5E3C0C0460: removed
>>> Jun 26 23:00:02 usch-apps-p056 postfix/smtp[31244]: 71F38C04FB: to=<**
>>> www-data at proiris.com* <www-data at proiris.com>*>, relay=mail.proiris.com[10.1.128.117]:25,
>>> delay=0.04, delays=0.02/0.01/0.01/0.01, dsn=5.7.1, status=bounced (host
>>> mail.proiris.com[10.1.128.117] said: 550 5.7.1 Client does not have
>>> permissions to send as this sender (in reply to end of DATA command))
>>> Jun 26 23:00:02 usch-apps-p056 postfix/qmgr[1270]: 71F38C04FB: removed
>>> Jun 26 23:45:02 usch-apps-p056 postfix/pickup[31625]: 8EC8BC0460: uid=33
>>> from=<www-data>
>>> Jun 26 23:45:02 usch-apps-p056 postfix/cleanup[31626]: 8EC8BC0460:
>>> message-id=<**rt-3.8.8-23491-1309157102-1375.18457-17-0 at proiris.com*<rt-3.8.8-23491-1309157102-1375.18457-17-0 at proiris.com>
>>> *>
>>> Jun 26 23:45:02 usch-apps-p056 postfix/qmgr[1270]: 8EC8BC0460: from=<**
>>> www-data at proiris.com* <www-data at proiris.com>*>, size=1467, nrcpt=1
>>> (queue active)
>>> Jun 26 23:45:02 usch-apps-p056 postfix/smtp[31628]: 8EC8BC0460: to=<**
>>> michael.kohout at medista.cz* <michael.kohout at medista.cz>*>, relay=
>>> mail.proiris.com[10.1.128.117]:25, delay=0.07, delays=0.04/0.01/0.01/0,
>>> dsn=5.7.1, status=bounced (host mail.proiris.com[10.1.128.117] said: 550
>>> 5.7.1 Client does not have permissions to send as this sender (in reply to
>>> MAIL FROM command))
>>> Jun 26 23:45:02 usch-apps-p056 postfix/cleanup[31626]: A06D4C04FB:
>>> message-id=<**20110627064502.A06D4C04FB at usch-apps-p056.proiris.com*<20110627064502.A06D4C04FB at usch-apps-p056.proiris.com>
>>> *>
>>> Jun 26 23:45:02 usch-apps-p056 postfix/qmgr[1270]: A06D4C04FB: from=<>,
>>> size=3562, nrcpt=1 (queue active)
>>> Jun 26 23:45:02 usch-apps-p056 postfix/bounce[31629]: 8EC8BC0460: sender
>>> non-delivery notification: A06D4C04FB
>>> Jun 26 23:45:02 usch-apps-p056 postfix/qmgr[1270]: 8EC8BC0460: removed
>>> Jun 26 23:45:02 usch-apps-p056 postfix/smtp[31630]: A06D4C04FB: to=<**
>>> www-data at proiris.com* <www-data at proiris.com>*>, relay=mail.proiris.com[10.1.128.117]:25,
>>> delay=0.03, delays=0.01/0/0.01/0.01, dsn=5.7.1, status=bounced (host
>>> mail.proiris.com[10.1.128.117] said: 550 5.7.1 Client does not have
>>> permissions to send as this sender (in reply to end of DATA command))
>>> Jun 26 23:45:02 usch-apps-p056 postfix/qmgr[1270]: A06D4C04FB: removed
>>> Jun 27 07:40:02 usch-apps-p056 postfix/pickup[2604]: 4370BC0460: uid=33
>>> from=<www-data>*
>>>
>>>
>>>
>>>
>>>
>>> On Mon, Jun 27, 2011 at 10:40 AM, Diaulas Castro <
>>> diaulas.castro at intersolution.inf.br> wrote:
>>>
>>>> Try this command and send output:
>>>> date | mail -v -s `date` your_email at domain.com
>>>>
>>>> And send the last lines from /var/maillog or /var/mail.info
>>>>
>>>> Att.
>>>>
>>>> Diaulas Castro
>>>> Consultor Linux / Microsoft
>>>> InterSolution Informática
>>>> Tel.: (55 11) 3443-1472
>>>> www.intersolution.inf.br
>>>> Oracle Certified Partner
>>>>
>>>>
>>>>
>>>> 2011/6/27 Alberto Vazquez <betovaz at gmail.com>
>>>>
>>>>> Thanks for your reply.
>>>>>
>>>>> *#order_entry: "|/opt/rt3/bin/rt-mailgate --queue "Order Entry"
>>>>> --action correspond --url **http://solutioncenter.proiris.com*<http://solutioncenter.proiris.com/>
>>>>> *" //This is what it was originally*
>>>>>
>>>>> *#rga_sc: "|/opt/rt3/bin/rt-mailgate --queue "RGARequests" --action
>>>>> correspond --url **http://solutioncenter.proiris.com*<http://solutioncenter.proiris.com/>
>>>>> *" //Changed to this before getting your email.*
>>>>> *rga_sc: "|/usr/local/rt/bin/rt-mailgate --queue "RGARequests"
>>>>> --action correspond --url **http://solutioncenter.proiris.com*<http://solutioncenter.proiris.com/>
>>>>> *" //Changed to this, since I could not locate this path* *
>>>>> /opt/rt3/bin/rt-mailgate
>>>>> *
>>>>> Still not sending emails. Any other ideas.
>>>>>
>>>>> Thanks,
>>>>>
>>>>> Alberto
>>>>>
>>>>>
>>>>>
>>>>> On Mon, Jun 27, 2011 at 4:35 AM, Diaulas Castro <
>>>>> diaulas.castro at intersolution.inf.br> wrote:
>>>>>
>>>>>> Good Morning Alberto,
>>>>>> Look at your alias file (/etc/aliases) and execute the command
>>>>>> "newaliases".
>>>>>>
>>>>>> Att.
>>>>>>
>>>>>> Diaulas Castro
>>>>>> Consultor Linux / Microsoft
>>>>>> InterSolution Informática
>>>>>> Tel.: (55 11) 3443-1472
>>>>>> www.intersolution.inf.br
>>>>>> Oracle Certified Partner
>>>>>>
>>>>>>
>>>>>>
>>>>>> 2011/6/24 Alberto Vazquez <betovaz at gmail.com>
>>>>>>
>>>>>>> Forgot the attachement.
>>>>>>>
>>>>>>> Thanks,
>>>>>>>
>>>>>>> Alberto
>>>>>>>
>>>>>>> On Fri, Jun 24, 2011 at 2:15 PM, Alberto Vazquez <
>>>>>>> betovaz at gmail.com> wrote:
>>>>>>>
>>>>>>>> Thanks for your reply. Please see below and the attachement. Any
>>>>>>>> other ideas?
>>>>>>>>
>>>>>>>> Thanks again.
>>>>>>>>
>>>>>>>> Alberto
>>>>>>>>
>>>>>>>> On Fri, Jun 24, 2011 at 11:15 AM, Diaulas Castro <
>>>>>>>> diaulas.castro at intersolution.inf.br> wrote:
>>>>>>>>
>>>>>>>>>
>>>>>>>>> Hello,
>>>>>>>>> 1.Look for another RT_SiteConfig.pm
>>>>>>>>> inside /etc/request-tracker/RT_SiteConfig.d/ for more config files
>>>>>>>>>
>>>>>>>> Unable to locate this folder. This is what I found and
>>>>>>>> modified to reflect the correct email address.
>>>>>>>>
>>>>>>>>
>>>>>>>> /home/linuxadmin/.cpan/build/RT-Authen-ExternalAuth-0.08-VLp3xw/etc/RT_SiteConfig.pm
>>>>>>>>
>>>>>>>> /home/linuxadmin/.cpan/build/RT-Authen-ExternalAuth-0.08-l9de9R/etc/RT_SiteConfig.pm
>>>>>>>> /home/linuxadmin/RT-Authen-ExternalAuth-0.08/etc/RT_SiteConfig.pm
>>>>>>>> /home/linuxadmin/rt-3.8.8/etc/RT_SiteConfig.pm
>>>>>>>> /root/.kde/share/apps/RecentDocuments/RT_SiteConfig.pm.desktop
>>>>>>>> /root/.kde/share/apps/RecentDocuments/RT_SiteConfig.pm~.desktop
>>>>>>>> /use/local/rt/etc/RT_SiteConfig.pm
>>>>>>>> /use/local/rt/etc/RT_SiteConfig.pm~
>>>>>>>> /usr/local/rt/etc/RT_SiteConfig.pm
>>>>>>>> /usr/local/rt/etc/RT_SiteConfig.pm_bak03232011
>>>>>>>> /usr/local/rt/etc/RT_SiteConfig.pm_bak062311
>>>>>>>> /usr/local/rt/etc/RT_SiteConfig.pm~
>>>>>>>> /usr/local/rt/local/plugins/RT-Authen-ExternalAuth/etc/RT_SiteConfig.p
>>>>>>>>
>>>>>>>>
>>>>>>>> 2.Look at Queue config inside RT web interface there is one field
>>>>>>>> for "Reply Address".
>>>>>>>>
>>>>>>>>> See attachment.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>> Att.
>>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Diaulas Castro
>>>>>>>>> Consultor Linux / Microsoft
>>>>>>>>> InterSolution Informática
>>>>>>>>> Tel.: (55 11) 3443-1472
>>>>>>>>> www.intersolution.inf.br
>>>>>>>>> Oracle Certified Partner
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> 2011/6/24 Alberto Vazquez <betovaz at gmail.com>
>>>>>>>>>
>>>>>>>>>> Good Morning Guys,
>>>>>>>>>>
>>>>>>>>>> RT is no longer sending auto replies on-create. Here is what we
>>>>>>>>>> have changed on the RT side:
>>>>>>>>>>
>>>>>>>>>> 1. I have disabled some queues which were are using anymore.
>>>>>>>>>> 2. The old queues which are not been used, in Exchange we have
>>>>>>>>>> removed the email addresses which were been used in RT.
>>>>>>>>>> 3. There is only one active queue left in RT, so far the tickets
>>>>>>>>>> gets created but responses (emails) are been sent from RT.
>>>>>>>>>>
>>>>>>>>>> My suspicion is that I need to updated some kind of config file,
>>>>>>>>>> which is using some old information from the queues which are not been used
>>>>>>>>>> any longer. I have updated the following files: *RT_SiteConfig.pm
>>>>>>>>>> and fetchmail.*
>>>>>>>>>>
>>>>>>>>>> What am I missing :(
>>>>>>>>>>
>>>>>>>>>> Your ideas will be greatly appreciated.
>>>>>>>>>>
>>>>>>>>>> Sincerely,
>>>>>>>>>>
>>>>>>>>>> --
>>>>>>>>>> Walk in faith!
>>>>>>>>>> Alberto Vazquez-Dzul
>>>>>>>>>> Email: betovaz at gmail.com
>>>>>>>>>> Mobile: (805) 444-0835
>>>>>>>>>> GVoice: (805) 768-4798
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> --------
>>>>>>>>>> 2011 Training: http://bestpractical.com/services/training.html
>>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> --
>>>>>>>> Walk in faith!
>>>>>>>> Alberto Vazquez-Dzul
>>>>>>>> Email: betovaz at gmail.com
>>>>>>>> Mobile: (805) 444-0835
>>>>>>>> GVoice: (805) 768-4798
>>>>>>>>
>>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> --
>>>>>>> Walk in faith!
>>>>>>> Alberto Vazquez-Dzul
>>>>>>> Email: betovaz at gmail.com
>>>>>>> Mobile: (805) 444-0835
>>>>>>> GVoice: (805) 768-4798
>>>>>>>
>>>>>>>
>>>>>>
>>>>>
>>>>>
>>>>> --
>>>>> Walk in faith!
>>>>> Alberto Vazquez-Dzul
>>>>> Email: betovaz at gmail.com
>>>>> Mobile: (805) 444-0835
>>>>> GVoice: (805) 768-4798
>>>>>
>>>>>
>>>>
>>>
>>>
>>> --
>>> Walk in faith!
>>> Alberto Vazquez-Dzul
>>> Email: betovaz at gmail.com
>>> Mobile: (805) 444-0835
>>> GVoice: (805) 768-4798
>>>
>>>
>>
>
>
> --
> Walk in faith!
> Alberto Vazquez-Dzul
> Email: betovaz at gmail.com
> Mobile: (805) 444-0835
> GVoice: (805) 768-4798
>
>
--
Walk in faith!
Alberto Vazquez-Dzul
Email: betovaz at gmail.com
Mobile: (805) 444-0835
GVoice: (805) 768-4798
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