[rt-users] Adding custom fields to email notifications

[Thomas Sibley]

Queue level templates named the same as global templates get used
preferentially.

On 06/28/2011 10:22 AM, Chris Hall wrote:
> Hello all,
> 
> My users are asking about possibly adding information from custom fields
> into the email notifications they receive on things like queue changes,
> comments, etc.. I'm not sure how I'd go about something like that
> without changing ALL the queue emails.. there's probably a simple
> solution to this I'm overlooking.  Does anybody have any insights?
> 
> 
> 
> 
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