[rt-users] Adding custom fields to email notifications

[Kenneth Crocker]

Chris,

Here's an example template of what we use for one of our Queues:

****************************************************************************
Subject: Request Titled: "{$Ticket->Subject}" has been Resolved!

This ticket has been resolved. DO NOT REPLY to this message!
-----------------------------------------------------------------------------
TICKET INFORMATION:
Queue  : {$Ticket->QueueObj->Name}
Number : {$Ticket->Id}
Subject: {$Ticket->Subject}
-----------------------------------------------------------------------------
Requestor : {$Ticket->Requestors->UserMembersObj->First->Name}
Created by: {$Ticket->CreatorObj->Name}
Created on: {substr($Ticket->Created, 0, 10)}
Owned   by: {$Ticket->OwnerObj->Name}
Development Started on: {substr($Ticket->Started, 0, 10)}
QA Approved on: {substr($Ticket->FirstCustomFieldValue('QA Approval Date'),
0, 10)}
QA Approved by: {$Ticket->FirstCustomFieldValue('QA Approver')}
Migrated    on: {substr($Ticket->Resolved, 0, 10)}
Migrated    by: {$Ticket->FirstCustomFieldValue('Migrator')}
-----------------------------------------------------------------------------
Resolution Comment:
{$Ticket->FirstCustomFieldValue('Resolution Description');}
-----------------------------------------------------------------------------

Here you have several Ticket fields as well as Custom Fields.

Hope this helps.

Kenn
LBNL

On Tue, Jun 28, 2011 at 7:22 AM, Chris Hall <hiro24 at gmail.com> wrote:

> Hello all,
>
> My users are asking about possibly adding information from custom fields
> into the email notifications they receive on things like queue changes,
> comments, etc.. I'm not sure how I'd go about something like that without
> changing ALL the queue emails.. there's probably a simple solution to this
> I'm overlooking.  Does anybody have any insights?
>
>
> --------
> 2011 Training: http://bestpractical.com/services/training.html
>
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