[rt-users] Ticket can be Resolved when Depending on Rejected Approval Ticket

[Christopher Lasater]

Hey Kenneth,

Its not based on a CF for approval, its based on the RT approval system.  Someone creates a ticket in a Queue and an additional ticket is created for approval and it pops up in the approval section of RT.  Isnt this the normal process for approvals for RT?

Chris

 

From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Kenneth Crocker
Sent: Tuesday, June 28, 2011 3:15 PM
To: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Ticket can be Resolved when Depending on Rejected Approval Ticket

 

Cristopher,

I'm curious. Why not just have these tickets created in a "General" or "Review" Queue and send a notification to whoever should approve of the ticket based on "From" or some CF value. Then when that Approver changes the value of a CF to indicate approval, move the ticket to the appropriate Queue? That way, all history stays with the original request ticket.

Kenn
LBNL

On Tue, Jun 28, 2011 at 7:49 AM, Christopher Lasater <CLasater at taleo.com> wrote:

Ohh yeah, this is RT-4.0.  Is this also the behavior in previous versions?

 

From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Christopher Lasater
Sent: Monday, June 27, 2011 3:26 PM
To: rt-users at lists.bestpractical.com
Subject: [rt-users] Ticket can be Resolved when Depending on Rejected Approval Ticket

 

Hello,

               Not sure if this is normal, but I have a Queue set up so that when a ticket is created it will automatically create another ticket for Approval.  This seems to be working well, since the original ticket is immediately created with a Dependency for the Approval ticket.  If I try to Resolve the ticket before the approval process I get a dependency error, which is what I expect, but if I reject the approval I can then resolve the original ticket.  Shouldnt I get an error message at this point saying it cannot be resolved and needs to be rejected?  Or have the approval automatically reject/close/resolve the original ticket?

 

               Thanks

 

 

Christopher Lasater
Technology Analyst I
Taleo 

T. 904.520.6046
E. clasater at taleo.com
Error! Filename not specified. <http://www.taleo.com/> 

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