[rt-users] Ougoing Mail without Rich Text fotmatting

[Joy Dragon]

Sorry but I got it now
You must edit it in: Tools-> Configuration -> Global -> Templates each
template that you want to be with html and include the header
Content-Type: text/html in it
I think that is the only thing
Thanks again :P

Joy Dragon unki no ryoushi



On Wed, Jun 29, 2011 at 2:58 PM, Joy Dragon <joydragon at gmail.com> wrote:
> Thanks for that info.
> But in this stage I'm not using any specific templates to reply.
> I'm just typing stuff into the editor box. Where can I find the
> default template or something like that so I can change it globally to
> text/html?
>
> Joy Dragon unki no ryoushi
>
>
>
> On Wed, Jun 29, 2011 at 2:21 PM, Kevin Falcone
> <falcone at bestpractical.com> wrote:
>> On Wed, Jun 29, 2011 at 01:42:31PM -0400, Joy Dragon wrote:
>>> I'm having trouble with a configuration of RT, because I have in my
>>> instalation the wyswyg editor but in the outgoing email all the html
>>> format is stripped.
>>> If I try to reply a mail and in that reply I put a simple green and
>>> bold text the output of the mail is just the text and all the html
>>> format is gone
>>> Where is that configuration? How can I tell if it's a RT configuration
>>> problem or a mail server "feature"?
>>
>> I believe you need to review docs/customising/templates.pod and turn
>> your templates into HTML mail
>>
>> -kevin
>>
>>
>> --------
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>>
>