[rt-users] Ougoing Mail without Rich Text fotmatting

[Joy Dragon]

Thanks for that info.
But in this stage I'm not using any specific templates to reply.
I'm just typing stuff into the editor box. Where can I find the
default template or something like that so I can change it globally to
text/html?

Joy Dragon unki no ryoushi



On Wed, Jun 29, 2011 at 2:21 PM, Kevin Falcone
<falcone at bestpractical.com> wrote:
> On Wed, Jun 29, 2011 at 01:42:31PM -0400, Joy Dragon wrote:
>> I'm having trouble with a configuration of RT, because I have in my
>> instalation the wyswyg editor but in the outgoing email all the html
>> format is stripped.
>> If I try to reply a mail and in that reply I put a simple green and
>> bold text the output of the mail is just the text and all the html
>> format is gone
>> Where is that configuration? How can I tell if it's a RT configuration
>> problem or a mail server "feature"?
>
> I believe you need to review docs/customising/templates.pod and turn
> your templates into HTML mail
>
> -kevin
>
>
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