[rt-users] BCC emails on Comment

[Gregory Okoth]

Hi RT Community,

I need a clarification with regards to BCC emails. I am using RT 3.8.8 on
CentOS 5.5, mysql, postfix

 

When adding comments on tickets and using the Update Ticket button, it sends
to those on CC for the queue under which the ticket belongs to, as well as
the Originator, as BCC mail.

 

I want only Administrative CC [or better still, the Owner] to receive email
on this updated ticket. Those in CC for a particular queue are in other
departments [read external], and these emails go to them in BCC. Want to
stop this. Do I change using templates or Scrips. 

 

If its on Scrips, I changed On Comment Notify Other Recipeints to below, but
its still not working. Please help

 



 

 

Regards,

Gregory

-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20110302/b0b94f5b/attachment.htm>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image003.jpg
Type: image/jpeg
Size: 19525 bytes
Desc: not available
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20110302/b0b94f5b/attachment.jpg>