[rt-users] BCC emails on Comment

[Bernard McCormack]

What are your other scips? This shouldn't notify your queue cc's. 

 

 

From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Gregory
Okoth
Sent: Wednesday, March 02, 2011 4:32 AM
To: rt-users at lists.bestpractical.com
Subject: [rt-users] BCC emails on Comment

 

Hi RT Community,

I need a clarification with regards to BCC emails. I am using RT 3.8.8
on CentOS 5.5, mysql, postfix

 

When adding comments on tickets and using the Update Ticket button, it
sends to those on CC for the queue under which the ticket belongs to, as
well as the Originator, as BCC mail.

 

I want only Administrative CC [or better still, the Owner] to receive
email on this updated ticket. Those in CC for a particular queue are in
other departments [read external], and these emails go to them in BCC.
Want to stop this. Do I change using templates or Scrips. 

 

If its on Scrips, I changed On Comment Notify Other Recipeints to below,
but its still not working. Please help

 

 

 

 

Regards,

Gregory

-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20110302/29f7b13c/attachment.htm>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image001.jpg
Type: image/jpeg
Size: 19525 bytes
Desc: image001.jpg
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20110302/29f7b13c/attachment.jpg>