[rt-users] Automatic ticket generation

[Ramsey, Todd (HCTRA)]

Hello,

I have looked through the documentation, but cannot seem to find any data on whether RT is equipped to create tickets from messages sent by servers. I have machines that generate problem messages with various fields of info that are pipe\delimited and would like to send those to a directory on a server and have RT check those messages and create tickets with email/page alerts (if the rules are set for this). Can someone point me to any specific area of the documentation where it lays out how to set this up, if it is even possible? Thank you.



Todd Ramsey
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