[rt-users] Automatic ticket generation

[Thomas Sibley]

You can have your servers (or something else) send email into RT just
fine.  To parse the incoming message, you can do it in a scrip or with
something like RT-Extension-ExtractCustomFieldValues.

Thomas

On 02 Mar 2011 12:15, Ramsey, Todd (HCTRA) wrote:
> Hello,
> 
>  
> 
> I have looked through the documentation, but cannot seem to find any
> data on whether RT is equipped to create tickets from messages sent by
> servers. I have machines that generate problem messages with various
> fields of info that are pipe\delimited and would like to send those to a
> directory on a server and have RT check those messages and create
> tickets with email/page alerts (if the rules are set for this). Can
> someone point me to any specific area of the documentation where it lays
> out how to set this up, if it is even possible? Thank you.
> 
>  
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> Todd Ramsey
>