[rt-users] Prevent CC address from adding to notification list

[Landon Stewart]

Hey Simon,

I think you just have to modify the Scrip with the action "Notify Requestors
and Ccs" and set it to "Notify Requestors" instead.

RT -> Configuration -> Queues -> <click the queue> -> Scrips

The ones I'd check out from the defaults are "On Create Notify AdminCcs" and
"On Correspond Notify Requestors and Ccs with template Correspondence".

On Wed, Mar 2, 2011 at 10:24 AM, Simon Gao <simon.gao at schrodinger.com>wrote:

> Thanks. What about just for one queue, not applied to all other queues?
>
> Simon
>
>
> On Wed, Mar 2, 2011 at 10:19 AM, Landon Stewart <lstewart at superb.net>wrote:
>
>> Hi Simon,
>>
>> In RT_SiteConfig.pm:
>>
>> Set($ParseNewMessageForTicketCcs , 0);
>>
>>
>> On Wed, Mar 2, 2011 at 10:17 AM, Simon Gao <simon.gao at schrodinger.com>wrote:
>>
>>> Hi,
>>>
>>> Is there a way to prevent email addresses on CC list from being added to
>>> RT notification list?
>>>
>>> Simon
>>>
>>
>>
>>
>> --
>> Landon Stewart <LStewart at SUPERB.NET>
>> SuperbHosting.Net by Superb Internet Corp.
>> Toll Free (US/Canada): 888-354-6128 x 4199
>> Direct: 206-438-5879
>> Web hosting and more "Ahead of the Rest": http://www.superbhosting.net
>>
>
>


-- 
Landon Stewart <LStewart at SUPERB.NET>
SuperbHosting.Net by Superb Internet Corp.
Toll Free (US/Canada): 888-354-6128 x 4199
Direct: 206-438-5879
Web hosting and more "Ahead of the Rest": http://www.superbhosting.net
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