[rt-users] Strange bug in Update.html -- maybe cookie related

[Kenneth Crocker]

Raed,

Maybe it's cache related and you can set the RT_SiteConfig.pm to reload
cache for each session/ticket?

Just a shot in the dark here.

Kenn
LBNL

On Wed, Mar 2, 2011 at 4:10 AM, Raed El-Hames <
Raed.El-Hames at daisygroupplc.com> wrote:

> Hi:
>
> RT-3.8.7
> Mysql,Apache2, mod_perl v2.000004; HTML::Mason v1.39;
>
>
> When updating 2 tickets (tickets 1,2 as an example) at the same time, using
> 1 browser and 2 tabs:
> If I upload files A and B into ticket 1, and while waiting for the file
> upload to complete I decide to update ticket 2, the second file (file B) is
> attached to the second ticket (ticket 2), and when I then go back to ticket
> 1 and click on Update Ticket, only file A is attached ...
>
> This is strange one and I have always struggled in how to debug the cookie
> and session handling within RT, so I am hoping someone out there can help me
> with this problem, where to start looking?
>
> I have tested this on firefox (from windows xp and a linux desktops) and
> also in Internet explorer 8
>
> Any help will truly be appreciated, the consequences of this bug can be
> very embarrassing.
>
> Regards;
> Roy
>
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