[rt-users] Automatic ticket generation

[Howard Jones]

On 02/03/2011 18:51, Thomas Sibley wrote:
> You can have your servers (or something else) send email into RT just
> fine.  To parse the incoming message, you can do it in a scrip or with
> something like RT-Extension-ExtractCustomFieldValues.
Also, if your other servers are capable of using it, check out the
RT::Client::REST module, which can log in as a user and perform quite a
few actions. E.g. we use it to pull in automated fault updates (which
come as a zipped Excel sheet with a list of current faults) from our
supplier, strip out the bits we care about, then update the related
internal tickets with the info for each as a comment.