[rt-users] Promoting a user who was autocreated to "real user" status...

[Raed El-Hames]

Search users for her email address .. Then edit the entry found for her details giving her the appropriate rights, privilege etc. You will be able to change the user name if you wish.

Roy

> -----Original Message-----
> From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-
> bounces at lists.bestpractical.com] On Behalf Of Jason Marshall
> Sent: 04 March 2011 05:55
> To: rt-users at lists.bestpractical.com
> Subject: [rt-users] Promoting a user who was autocreated to "real user"
> status...
> 
> Maybe it's just late and I'm having brain fade, but Google is failing me
> right now.  Maybe what I hope to do is impossible, though it seems like
> something people would want to do.
> 
> I've got a user, let's call her "Annie".  She has submitted tickets via
> email to at least one queue, so she has an account in the Users table.
> 
> Now I'm setting up another queue which I need her to have privileges in.
> I tried to create an "annie" account the manual way, and it says her email
> address is already in use, which is of course quite true.
> 
> So how do I now "promote" her so I can grant her some rights?
> 
> For now I just created an account with an alternate email address, but I
> can see this coming up a lot.
> 
> Again, my apologies if this is incredibly obvious.  I find that quite a
> few simple things in RT3 confound me, so this is just another one to add
> to the list if that's the case.  But I still think it's pretty awesome.
> 
> Thanks in advance!
> 
> PS. I'm using v3.8.8 if it matters.
> 
> ---
> Jason Marshall, IT Manager, Kelman Technologies, Inc., Calgary, AB,
> Canada.
> 
>    From a Sun Microsystems bug report (#4102680):
>      "Workaround: don't pound on the mouse like a wild monkey."
> 
>    "I have great faith in fools:
>       Self confidence my friends call it."  -Edgar Allan Poe