[rt-users] Promoting a user who was autocreated to "real user" status...

[Michael James]

Finally, a question I can answer... In Users, search for "annie" make sure to include disabled users, otherwise her name won't show up. select her name, and check the box "grant this user rights.." Then go ahead and work your magic on the rest of her permissions.

Mike

>>> Jason Marshall <jasonm at kelman.com> 3/4/2011 12:55 AM >>>
Maybe it's just late and I'm having brain fade, but Google is failing me 
right now.  Maybe what I hope to do is impossible, though it seems like 
something people would want to do.

I've got a user, let's call her "Annie".  She has submitted tickets via 
email to at least one queue, so she has an account in the Users table.

Now I'm setting up another queue which I need her to have privileges in. 
I tried to create an "annie" account the manual way, and it says her email 
address is already in use, which is of course quite true.

So how do I now "promote" her so I can grant her some rights?

For now I just created an account with an alternate email address, but I 
can see this coming up a lot.

Again, my apologies if this is incredibly obvious.  I find that quite a 
few simple things in RT3 confound me, so this is just another one to add 
to the list if that's the case.  But I still think it's pretty awesome.

Thanks in advance!

PS. I'm using v3.8.8 if it matters.

---
Jason Marshall, IT Manager, Kelman Technologies, Inc., Calgary, AB, Canada.

   From a Sun Microsystems bug report (#4102680):
     "Workaround: don't pound on the mouse like a wild monkey."

   "I have great faith in fools:
      Self confidence my friends call it."  -Edgar Allan Poe



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