[rt-users] Search for tickets with unread comments

[Yan Seiner]

Kevin Falcone wrote:
>> Back to the "New Messages" behavior - it doesn't do that.  It says
>> "No" even if a new emailed comment appears.  Is there a way to get
>> the behavior I want?
>>     
>
> Are you the one updating the ticket?  That isn't a valid test case.
>   
The test case was a requester updating the ticket.


> But honestly, it sounds like you want to order by LastUpdated and show
> LastUpdatedBy so that you can tell if an external customer updated a
> ticket.
>   
OK, I'll give it a try.  Thanks!

-- 
My car is Japanese. My Vodka is Russian. My pizza is Italian. My kebab is Turkish. My democracy is Greek. My wine is French. My coffee is Brazilian. My language is English. My movies are American. My music is African. My beers are German. My shirt is Indian. My oil is Saudi Arabian. My electronics are Taiwanese. My rifle is Czech. My shoes are Chinese.  My math is Arabic, my writing Latin. And you complain that your neighbor is Mexican?