[rt-users] Search for tickets with unread comments

[Kevin Falcone]

> Back to the "New Messages" behavior - it doesn't do that.  It says
> "No" even if a new emailed comment appears.  Is there a way to get
> the behavior I want?

Are you the one updating the ticket?  That isn't a valid test case.

But honestly, it sounds like you want to order by LastUpdated and show
LastUpdatedBy so that you can tell if an external customer updated a
ticket.

-kevin
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