[rt-users] Problems changing $Organization variable (WAS Rename RT Instance)

[Thomas Smith]

On Sat, Mar 5, 2011 at 6:31 PM, Thomas Smith <theitsmith at gmail.com> wrote:
> Hi,
>
> I am needing to change the name of my RT instance from domain.tld to
> rt.domain.tld. As I understand it, it's not as easy as just changing
> the $Organization config variable in RT_SiteConfig.pm. I only found
> one reference to how to do this, but it refers to 3.6.x
> (http://requesttracker.wikia.com/wiki/RenameInstance). The information
> on this page is also not consistent with the issue that I'm
> experiencing as a result of changing that variable.
>
> My $Organization has always been set to domain.tld while $WebBaseURL
> has always been rt.domain.tld. $CorrespondAddress and $CommentAddress
> have been rt at domain.tld and rt-comment at domain.tld. Also, when an
> auto-reply is generated by RT, it would use domain.tld in both the
> From: and Reply-To: addresses.
>
> I need to change all of this to rt.domain.tld. Changing $Organization
> does change the auto-reply and Reply-To: addresses accordingly. But it
> breaks the MyReminders functionality on the Home page. (This is where
> my situation differs from the wiki link above.)
>
> My RT version is 3.8.8. Is there something else that needs to be done
> in order to make the changes that I described?

Sorry, two different issues.

I'm just trying to change the $Organization variable as described
above. I'm NOT trying to changing the site name.