[rt-users] I can't authenticate via LDAP; I don't see the log messages I expect

[Micah R Ledbetter]

Hi all,

I'm having a problem making RT::Authen::ExternalAuth work with LDAP.
Furthermore, when I go to the log to find out what's wrong, I see almost
nothing there. 

I'm on Ubuntu 10.04.1, running RT 3.8.8 installed from source to /opt/rt3,
and RT::Authen::ExternalAuth 0.08 installed from CPAN via this command: 
> PERL5LIB=/opt/rt3/lib cpan RT::Authen::ExternalAuth

Here is my RT_SiteConfig.pm: http://pastie.org/1648532


I can log in as root, or any other locally-created user. When I do, I get a
message to rt.log that looks like this: 
> [Tue Mar  8 19:46:18 2011] [info]: Successful login for root from \
> 192.168.55.133 (/opt/rt3/bin/../lib/RT/Interface/Web.pm:430)

I cannot log in as any of my Active Directory users. When I do, or when I
send a known-bad username/password combination, I get a message to rt.log
that looks like this: 
> [Tue Mar  8 19:45:55 2011] [error]: FAILED LOGIN for mledbetter from \
> 192.168.55.133 (/opt/rt3/bin/../lib/RT/Interface/Web.pm:424)

Those are the only messages that are EVER logged to the log file. I didn't
even realize that there were more things that RT would log, until I ran
across this message: 
http://lists.bestpractical.com/pipermail/rt-users/2010-August/065986.html

Why can I not see those log messages? I would very much appreciate help in
this regard, because if I could just solve that problem I think I could fix
the Active Directory problem myself. 

Note that when I log in as root (which works because, of course, root is a
local user, not an AD user), I can go to the System Configuration page. 

There, in the "RT Configuration" section, I see this line: 
> Plugins 	RT::Authen::ExternalAuth 	site config
And in the "Loaded perl modules" section, I see this line: 
> RT::Interface::Web::Request		0.30	\
> /opt/rt3/bin/../lib/RT/Interface/Web/Request.pm


I'm not sure where to go from here, and I'd appreciate any input. I'd also
like to thank trs and jibsheet for helping me on IRC. 

- Micah