[rt-users] Possible to deny Resolve. Reject permissions?

[Raed El-Hames]

Yan:

One way of doing this is to put the hack in Elements/SelectStatus
Something like :
if ($session{'CurrentUser'}{'can_resolve_ticket_or_whatever_you_want_to_call_it'}) {
  @status = $queue->StatusArray();  
} else {
  @status = RT->Config->Get('ActiveStatus') ;
}

The above will hide the non active statuses (resolve/reject/delete) from the dropdown unless the user can resolve/reject etc.

But you need to define / work on how you establish 
$session{'CurrentUser'}{'can_resolve_ticket_or_whatever_you_want_to_call_it'}

It all depends on how you distinguish those that can resolve from those that cannot.

Roy

> -----Original Message-----
> From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-
> bounces at lists.bestpractical.com] On Behalf Of Yan Seiner
> Sent: 09 March 2011 13:44
> To: Ruslan Zakirov
> Cc: rt-users at lists.bestpractical.com
> Subject: Re: [rt-users] Possible to deny Resolve. Reject permissions?
> 
> So... Any hints on the hack?  And/or, when will 4.0 be out?
> 
> Ruslan Zakirov wrote:
> > Hello,
> >
> > In 3.8 with a hack. In 4.0 with lifecycles configuration.
> >
> > On Wed, Mar 9, 2011 at 7:41 AM, Yan Seiner <yan at seiner.com> wrote:
> >
> >> Is it possible to deny users permission to Resolve or Reject a ticket
> while
> >> giving them modify permissions on the ticket?
> >>
> >> --
> >> My car is Japanese. My Vodka is Russian. My pizza is Italian. My kebab
> is
> >> Turkish. My democracy is Greek. My wine is French. My coffee is
> Brazilian..
> >> My language is English. My movies are American. My music is African. My
> >> beers are German. My shirt is Indian. My oil is Saudi Arabian. My
> >> electronics are Taiwanese. My rifle is Czech. My shoes are Chinese.  My
> math
> >> is Arabic, my writing Latin. And you complain that your neighbor is
> Mexican?
> >>
> >>
> >>
> >
> >
> >
> >
> 
> 
> --
> My car is Japanese. My Vodka is Russian. My pizza is Italian. My kebab is
> Turkish. My democracy is Greek. My wine is French. My coffee is Brazilian.
> My language is English. My movies are American. My music is African. My
> beers are German. My shirt is Indian. My oil is Saudi Arabian. My
> electronics are Taiwanese. My rifle is Czech. My shoes are Chinese.  My
> math is Arabic, my writing Latin. And you complain that your neighbor is
> Mexican?