[rt-users] Possible to deny Resolve. Reject permissions?

[Ruslan Zakirov]

You better look at SetStatus in RT/Ticket_Overlay.pm.

On Wed, Mar 9, 2011 at 7:07 PM, Raed El-Hames
<Raed.El-Hames at daisygroupplc.com> wrote:
> Yan:
>
> One way of doing this is to put the hack in Elements/SelectStatus
> Something like :
> if ($session{'CurrentUser'}{'can_resolve_ticket_or_whatever_you_want_to_call_it'}) {
>  @status = $queue->StatusArray();
> } else {
>  @status = RT->Config->Get('ActiveStatus') ;
> }
>
> The above will hide the non active statuses (resolve/reject/delete) from the dropdown unless the user can resolve/reject etc.
>
> But you need to define / work on how you establish
> $session{'CurrentUser'}{'can_resolve_ticket_or_whatever_you_want_to_call_it'}
>
> It all depends on how you distinguish those that can resolve from those that cannot.
>
> Roy
>
>> -----Original Message-----
>> From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-
>> bounces at lists.bestpractical.com] On Behalf Of Yan Seiner
>> Sent: 09 March 2011 13:44
>> To: Ruslan Zakirov
>> Cc: rt-users at lists.bestpractical.com
>> Subject: Re: [rt-users] Possible to deny Resolve. Reject permissions?
>>
>> So... Any hints on the hack?  And/or, when will 4.0 be out?
>>
>> Ruslan Zakirov wrote:
>> > Hello,
>> >
>> > In 3.8 with a hack. In 4.0 with lifecycles configuration.
>> >
>> > On Wed, Mar 9, 2011 at 7:41 AM, Yan Seiner <yan at seiner.com> wrote:
>> >
>> >> Is it possible to deny users permission to Resolve or Reject a ticket
>> while
>> >> giving them modify permissions on the ticket?
>> >>
>> >> --
>> >> My car is Japanese. My Vodka is Russian. My pizza is Italian. My kebab
>> is
>> >> Turkish. My democracy is Greek. My wine is French. My coffee is
>> Brazilian..
>> >> My language is English. My movies are American. My music is African. My
>> >> beers are German. My shirt is Indian. My oil is Saudi Arabian. My
>> >> electronics are Taiwanese. My rifle is Czech. My shoes are Chinese.  My
>> math
>> >> is Arabic, my writing Latin. And you complain that your neighbor is
>> Mexican?
>> >>
>> >>
>> >>
>> >
>> >
>> >
>> >
>>
>>
>> --
>> My car is Japanese. My Vodka is Russian. My pizza is Italian. My kebab is
>> Turkish. My democracy is Greek. My wine is French. My coffee is Brazilian.
>> My language is English. My movies are American. My music is African. My
>> beers are German. My shirt is Indian. My oil is Saudi Arabian. My
>> electronics are Taiwanese. My rifle is Czech. My shoes are Chinese.  My
>> math is Arabic, my writing Latin. And you complain that your neighbor is
>> Mexican?
>
>



-- 
Best regards, Ruslan.