[rt-users] Communication between RT and other ticketing systems

[Raed El-Hames]

1- I have my RT talking to another RT bidirectional using REST
2- It also talks to a windows based ticketing system via web services (soap on my RT end and .net service at the destination) -- The soap interface is something I've done here and very customised to our needs
3- It also talks to another couple of ticketing systems via email.

So you take your pick of whatever method of comms you like, as I understand it Mantis have built in soap support , so you can build your own soap client from RT etc.

Roy 

> -----Original Message-----
> From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-
> bounces at lists.bestpractical.com] On Behalf Of bastien_
> Sent: 10 March 2011 10:40
> To: rt-users at lists.bestpractical.com
> Subject: [rt-users] Communication between RT and other ticketing systems
> 
> 
> Hello,
> 
> I'm interested in implementing RT and before starting I would like to know
> if someone would care to share some ideas or experiences in linking RT
> with
> some other ticketing systems.
> In this case I would need to be able to send some tickets from RT to a
> Mantis system.
> 
> I was not able to find my answer online, any idea or link to documentation
> is welcome.
> Thanks
> --
> View this message in context: http://old.nabble.com/Communication-between-
> RT-and-other-ticketing-systems-tp31113332p31113332.html
> Sent from the Request Tracker - User mailing list archive at Nabble.com.