[rt-users] Communication between RT and other ticketing systems

[Kenneth Crocker]

Bastian,

We have created an interface between RT and Daptiv. Reason, We use Daptiv
for very large projects and upper, upper management likes to see
projections, etc. that RT doesn't provide. Soooo, I wrote a daily interface
(cron-SQL) that takes the time worked from all RT ticket transactions for
tickets with a Custom Field identifying the Daptiv Project ID and creates a
record to be sent to Daptiv. Our Web connection to Daptiv is via cloud, but
they have a batch interface that they allow customer's to use for a fee
(DUH). That's how we do it.

Kenn
LBNL

On Thu, Mar 10, 2011 at 4:04 AM, Raed El-Hames <
Raed.El-Hames at daisygroupplc.com> wrote:

> 1- I have my RT talking to another RT bidirectional using REST
> 2- It also talks to a windows based ticketing system via web services (soap
> on my RT end and .net service at the destination) -- The soap interface is
> something I've done here and very customised to our needs
> 3- It also talks to another couple of ticketing systems via email.
>
> So you take your pick of whatever method of comms you like, as I understand
> it Mantis have built in soap support , so you can build your own soap client
> from RT etc.
>
> Roy
>
> > -----Original Message-----
> > From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-
> > bounces at lists.bestpractical.com] On Behalf Of bastien_
> > Sent: 10 March 2011 10:40
> > To: rt-users at lists.bestpractical.com
> > Subject: [rt-users] Communication between RT and other ticketing systems
> >
> >
> > Hello,
> >
> > I'm interested in implementing RT and before starting I would like to
> know
> > if someone would care to share some ideas or experiences in linking RT
> > with
> > some other ticketing systems.
> > In this case I would need to be able to send some tickets from RT to a
> > Mantis system.
> >
> > I was not able to find my answer online, any idea or link to
> documentation
> > is welcome.
> > Thanks
> > --
> > View this message in context:
> http://old.nabble.com/Communication-between-
> > RT-and-other-ticketing-systems-tp31113332p31113332.html
> > Sent from the Request Tracker - User mailing list archive at Nabble.com.
>
>
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