[rt-users] Need RT to send mail to a group

[Kevin Falcone]

On Thu, Mar 10, 2011 at 09:53:43AM -0600, Brandon Olszewski wrote:
>    In case anyone is interested - I figured out the problem.  Everything I did was correct,
>    however, the only member of the group to which I wanted the mail sent was also the user moving
>    the ticket.  The transacting user, apparently, is exempt from the rt-email-group-admin
>    action.  I added an additional user to the group and that user receives mails exactly as
>    expected.
> 

You want to read about $NotifyActor in your RT_Config.pm or as a user
preference in 3.8.9

>    From: rt-users-bounces at lists.bestpractical.com
>    [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Brandon Olszewski
>    Sent: Wednesday, March 09, 2011 4:12 PM
>    To: rt-users at lists.bestpractical.com
>    Subject: [rt-users] Need RT to send mail to a group
> 
> 
> 
>    Greetings,
> 
> 
> 
>    I am trying to get my RT 3.8.9 instance running on SLES11 to send emails to all members of an
>    RT group whenever a ticket is moved from any queue into the "LAN" queue.  I've created a group
>    called "LAN", and placed the desired recipient's RT user account as a member.
> 
> 
> 
>    I've used the following command to create a custom action to send email to this group:
> 
>    /opt/rt3/sbin/rt-email-gorup-admin -add `Notify LAN group' -group `LAN'
> 
> 
> 
>    And I have verified the successful creation of this action with this command:
> 
>    /opt/rt3/sbin/rt-email-group-admin -list `Notify LAN group'
> 
> 
> 
>    Result of the above command:
> 
>    Name: Notify LAN group
> 
>    Module: NotifyGroup
> 
>    Members:
> 
>                Group  => LAN
> 
> 
> 
>    I've created a scrip (number 14 for this RT instance) in the LAN queue with the following
>    paramaters:
> 
> 
> 
>    Description: NotifyLAN
> 
>    Condition: On Queue Change
> 
>    Action: Notify LAN group (the custom action created in the above step)
> 
>    Template: Global template: Admin Correspondence (unchanged default template)
> 
>    Stage: TransactionCreate
> 
> 
> 
> 
> 
>    When I move a ticket to the LAN queue, no email is sent, and these two lines appear in the RT
>    log file:
> 
> 
> 
>    [info]: #27/427 - Scrip 14 NotifyLAN (/opt/rt3/bin/../lib/RT/Interface/Email.pm:302)
> 
>    [info]: No recipients found. Not Sending. (/opt/rt3/bin/../lib/RT/Interface/Email.pm:352)
> 
> 
> 
> 
> 
>    I'm not set on using this method of sending email to a group if someone has an easier/working
>    way to do it.  Any help would be greatly appreciated.
> 
> 
> 
>    Brandon
> 
> 
> 
>    ----------------------------------------------------------------------------------------------
> 
>    The information transmitted is intended only for the person or entity to which it is addressed
>    and may contain confidential and privileged material. Unauthorized review, use, disclosure, or
>    distribution is prohibited. If you receive this material/information in error, please contact
>    the sender and destroy the material/information.
> 
>    Email is not a secure form of communication and should not be used to transmit personal or
>    confidential information such as account numbers, balance information, or wire transfer
>    requests. The PrivateBank is not responsible for the security of sensitive information
>    received by email.
> 
>    ----------------------------------------------------------------------------------------------
> 
>    The information transmitted is intended only for the person or entity to which it is addressed
>    and may contain confidential and privileged material. Unauthorized review, use, disclosure, or
>    distribution is prohibited. If you receive this material/information in error, please contact
>    the sender and destroy the material/information.
> 
>    Email is not a secure form of communication and should not be used to transmit personal or
>    confidential information such as account numbers, balance information, or wire transfer
>    requests. The PrivateBank is not responsible for the security of sensitive information
>    received by email.
-------------- next part --------------
A non-text attachment was scrubbed...
Name: not available
Type: application/pgp-signature
Size: 195 bytes
Desc: not available
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20110310/42dc3d86/attachment.sig>