[rt-users] Need RT to send mail to a group

[Kenneth Crocker]

Brandon,

I wrote a scrip that does this on a Queue-by-Queue basis. If your
interested, let me know.

Kenn
LBNL

On Wed, Mar 9, 2011 at 2:11 PM, Brandon Olszewski <
BOlszewski at theprivatebank.com> wrote:

>  Greetings,
>
>
>
> I am trying to get my RT 3.8.9 instance running on SLES11 to send emails to
> all members of an RT group whenever a ticket is moved from any queue into
> the “LAN” queue.  I’ve created a group called “LAN”, and placed the desired
> recipient’s RT user account as a member.
>
>
>
> I’ve used the following command to create a custom action to send email to
> this group:
>
> /opt/rt3/sbin/rt-email-gorup-admin –add ‘Notify LAN group’ –group ‘LAN’
>
>
>
> And I have verified the successful creation of this action with this
> command:
>
> /opt/rt3/sbin/rt-email-group-admin –list ‘Notify LAN group’
>
>
>
> Result of the above command:
>
> Name: Notify LAN group
>
> Module: NotifyGroup
>
> Members:
>
>             Group  => LAN
>
>
>
> I’ve created a scrip (number 14 for this RT instance) in the LAN queue with
> the following paramaters:
>
>
>
> Description: NotifyLAN
>
> Condition: On Queue Change
>
> Action: Notify LAN group (the custom action created in the above step)
>
> Template: Global template: Admin Correspondence (unchanged default
> template)
>
> Stage: TransactionCreate
>
>
>
>
>
> When I move a ticket to the LAN queue, no email is sent, and these two
> lines appear in the RT log file:
>
>
>
> [info]: #27/427 – Scrip 14 NotifyLAN
> (/opt/rt3/bin/../lib/RT/Interface/Email.pm:302)
>
> [info]: No recipients found. Not Sending.
> (/opt/rt3/bin/../lib/RT/Interface/Email.pm:352)
>
>
>
>
>
> I’m not set on using this method of sending email to a group if someone has
> an easier/working way to do it.  Any help would be greatly appreciated.
>
>
>
> Brandon
>
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