[rt-users] Text Template for Tickets

[john s.]

Morning Kevin 

Almost .. i think 

cause we don't want to use any e-mail aupport with rt for serveral reasons 

i need a solution without e-mail 

maybe there is a way to send them to localhost or sth. this will fit ...


RTx-FormTools

Sounds interesting whats this?

best regards sykerjoe 




Kevin Falcone-2 wrote:
> 
> On Thu, Mar 10, 2011 at 12:39:30AM -0800, john s. wrote:
>> 
>> Someone know out there what my intentions are?
>> :)
>> 
>> If not i describe in an other way 
>> 
>> I need an template like a html or word dokument for ticket creation 
>> 
>> is there any proper solutions for this task ?
> 
> Sounds like you want Custom Fields, or RTx-FormTools or to otherwise
> write an external form and mail tickets into RT
> 
>> 
>> 
>> 
>> 
>> john s. wrote:
>> > 
>> > 
>> > 
>> > 
>> > john s. wrote:
>> >> 
>> >> Hello everybody 
>> >> 
>> >> 
>> >> I would like to use a Text Template for a an specific Ticket mask with
>> >> fields like some, or how, how much does it cost and some specific
>> Layout 
>> >> adjustments etc.. 
>> >> 
>> >>  But i dont't want to use Custom Fields.
>> >> 
>> >> 
>> >> Any chance to realise this ?
>> >> 
>> >> 
>> >>  best regards john 
>> >> 
>> >> 
>> >> 
>> >> 
>> >> 
>> >> 
>> >> 
>> >> 
>> >> 
>> >> 
>> >> 
>> > 
>> > -- 
>> > View this message in context:
>> >
>> http://old.nabble.com/Text-Template-for-Tickets-tp31058514p31065566.html
>> > Sent from the Request Tracker - User mailing list archive at
>> Nabble.com.
>> > 
>> > 
>> > 
>> 
>> -- 
>> View this message in context:
>> http://old.nabble.com/Re%3A-Text-Template-for-Tickets-tp31065570p31113016.html
>> Sent from the Request Tracker - User mailing list archive at Nabble.com.
>> 
> 
>  
> 

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