[rt-users] Respond on Correspond appears to not be working

[Michael Steen]

Is the requestor the same person who is making the reply?

By default, the $NotifyActor setting does not send correspondence to the
person making the change.

Best,

Mike


On Fri, Mar 11, 2011 at 3:09 PM, Walkup, Thane <TWalkup at sccd.ctc.edu> wrote:

>  Greetings,
>
>
>
> Version info: RT 3.6.5 running on Ubuntu; kernel 2.6.24-28. (Hardy Heron)
> There is an eventual plan to move to 3.8, but for now this is the version
> we’re running, and we’re kind of stuck with it.
>
>
>
> The main problem we’re experiencing is that when people hit the “reply”
> button, the reply is not transmitted to the requestor of the ticket. Replies
> are generated for creation and closing events, but correspondence is not
> transmitted.
>
>
>
> The scrip for the queue in question (it’s actually global, we’re running a
> minimal system) is as follows:
>
>
>
> Condition: On Correspond
>
> Action: Notify Requestors and Ccs as Comment
>
> Template: Global template: Correspondence
>
> Stage: TransactionCreate
>
>
>
> I admit a total ignorance of perl and the other “under the hood” stuff, but
> the issue falls on my head to fix. Any suggestions?
>
>
>
> Thanks,
>
> Thane
>
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