[rt-users] Respond on Correspond appears to not be working

[Walkup, Thane]

Greetings,

Version info: RT 3.6.5 running on Ubuntu; kernel 2.6.24-28. (Hardy Heron) There is an eventual plan to move to 3.8, but for now this is the version we're running, and we're kind of stuck with it.

The main problem we're experiencing is that when people hit the "reply" button, the reply is not transmitted to the requestor of the ticket. Replies are generated for creation and closing events, but correspondence is not transmitted.

The scrip for the queue in question (it's actually global, we're running a minimal system) is as follows:

Condition: On Correspond
Action: Notify Requestors and Ccs as Comment
Template: Global template: Correspondence
Stage: TransactionCreate

I admit a total ignorance of perl and the other "under the hood" stuff, but the issue falls on my head to fix. Any suggestions?

Thanks,
Thane
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20110311/cebc8828/attachment.htm>