[rt-users] Prevent mails to disabled queue

[Ruslan Zakirov]

On Sun, Mar 13, 2011 at 2:15 PM, Niclas Möre <niclas.more at ticnet.se> wrote:
> Hello,
>
>
>
> Since I upgraded to 3.8.8 it’s possible to send mails to the queue General.
> This queue has always been disabled and we’re using several queues for
> different purposes. If there is an incoming mail to the correspond-address
> without a ticket # it would be delivered to the General-queue where it
> bounced back to the sender with a message about a disabled queue.
>
>
>
> Nowadays, after the upgrade to 3.8.8, the queue us is disabled, but incoming
> messages will end up in the queue and even a response back to the sender
> with a ticketnumber. And there is no one monitoring tickets in this place,
> they will just sit there until someone is frustrated about nothing
> happening.
>
>
>
> How do I prevent messages being sent to a disabled queue?

By adjusting mail aliases, either reroute aliases to insert tickets
into different queue or delete them.


>
>
>
> Thanks
>
>
>
>



-- 
Best regards, Ruslan.