[rt-users] Applying CF to single tickets

[Raed El-Hames]

Yes its possible, but the cf fields will be visible (with empty values) to all tickets in the queue where the cfs apply to.

You should be able to auto populate the cf fields via a scrip, you can do that under any conditions you define (create/update/or change of any field that have a transaction attached)

Roy

> -----Original Message-----
> From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-
> bounces at lists.bestpractical.com] On Behalf Of Magnus Mikkelsen
> Sent: 16 March 2011 06:19
> To: rt-users at lists.bestpractical.com
> Subject: [rt-users] Applying CF to single tickets
> 
> Hi
> 
> Is it possible to apply CF's only to single tickets at a time?
> 
> What I imagined was using a scrip to check if a certain condition was true
> when the ticket is updated, and if it is apply the CF to the ticket.
> 
> Thanks
> 
> Magnus
> 
>