[rt-users] repetitive browser authentication

[Obando, David DE - EV]

Hi,

I don't use different hostname. I just tested with clicking the RT links in two "new-ticket-notification"-mails:
1. clicking the first ticketlink and authenticating
2. clicking the second ticketlink and I have to authenticate again

Regard,
David

-----Ursprüngliche Nachricht-----
Von: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] Im Auftrag von Kevin Falcone
Gesendet: Donnerstag, 17. März 2011 15:30
An: rt-users at lists.bestpractical.com
Betreff: Re: [rt-users] repetitive browser authentication

On Thu, Mar 17, 2011 at 01:51:55PM +0100, Obando, David DE - EV wrote:
>    Dear all,
> 
>    I installed a new system with RT 3.8.8. I'm wondering why I have to authenticate again after
>    successful authentication.
> 
>    Example: I login to rt RT webinterface and in a second step I click an RT link in an e-mail to
>    a new ticket. A new browser tab opens and I have to authenticate again.
> 
>    Tested in FF and IE.
>    Any ideas how I can change setting so authentication is only needed once per session?

This usually happens when you have different hostnames that alias to RT so the cookies aren't compatible.

-kevin