[rt-users] repetitive browser authentication

[Kevin Falcone]

On Thu, Mar 17, 2011 at 03:52:11PM +0100, Obando, David DE - EV wrote:
> I don't use different hostname. I just tested with clicking the RT links in two "new-ticket-notification"-mails:
> 1. clicking the first ticketlink and authenticating
> 2. clicking the second ticketlink and I have to authenticate again

Then you're going to have to tell us more about what configuration
changes or customizations you've made to RT, since this isn't normal
observed behavior.  Your debugging logs from RT would also be helpful,
along with cookie information.

-kevin

> -----Ursprüngliche Nachricht-----
> Von: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] Im Auftrag von Kevin Falcone
> Gesendet: Donnerstag, 17. März 2011 15:30
> An: rt-users at lists.bestpractical.com
> Betreff: Re: [rt-users] repetitive browser authentication
> 
> On Thu, Mar 17, 2011 at 01:51:55PM +0100, Obando, David DE - EV wrote:
> >    Dear all,
> > 
> >    I installed a new system with RT 3.8.8. I'm wondering why I have to authenticate again after
> >    successful authentication.
> > 
> >    Example: I login to rt RT webinterface and in a second step I click an RT link in an e-mail to
> >    a new ticket. A new browser tab opens and I have to authenticate again.
> > 
> >    Tested in FF and IE.
> >    Any ideas how I can change setting so authentication is only needed once per session?
> 
> This usually happens when you have different hostnames that alias to RT so the cookies aren't compatible.
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