[rt-users] Internet Explorer 9 + RT 3.8.8 cannot download attachments

[slamp slamp]

On Fri, Mar 18, 2011 at 11:02 AM, Kevin Falcone
<falcone at bestpractical.com> wrote:
> On Fri, Mar 18, 2011 at 10:48:43AM -0400, slamp slamp wrote:
>> > What does "can't download" mean?
>>
>> I click on an attachment in RT, nothing happens. I right click save
>> the attachment, IE gives an error stating the file couldn't be
>> downloaded. I am just worried since IE 9 has finally hit RTM and I'm
>> sure someday it will be part of Windows Updates and these users will
>> not be able to download attachments.
>>
>> I found this link: http://support.microsoft.com/kb/316431
>>
>> Is RT in anyway setting pragma: no-cache in the headers?
>>
>> If only I can have all these users use Firefox then there would be no issues.
>
> That article refers to SSL, you don't say if you're using SSL.
> RT shouldn't be setting it, but you can always confirm that with
> Firefox by looking at the headers.
>
> -kevin
>
>> My Setup:
>> CentOS 4.9
>> MySQL 4.1.22
>> Perl v5.8.5
>> httpd-2.0.52 + FastCGI
>

I apologize, I am using SSL on our RT.

Sure enough according to Firefox our server is setting Pragma:
no-cache in the headers. Now to investigate how to turn this off on
Apache if RT is not setting it...

Cache-Control:no-cache
Connection:close
Content-Type:text/html; charset=utf-8
Date:Fri, 18 Mar 2011 15:30:00 GMT
Pragma:no-cache
Server:Apache/2.0.52 (CentOS)
Set-Cookie:xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx; path=/
Transfer-Encoding:chunked