[rt-users] Internet Explorer 9 + RT 3.8.8 cannot download attachments

[Rémi]

Hi list,

I think RT is writing these headers
here's what is see in html/Elements/Header

$r->headers_out->{'Pragma'} = 'no-cache';
$r->headers_out->{'Cache-control'} = 'no-cache';

you can try to modify this file and see if it resolves the problem

Regards,

Rémi


2011/3/18 slamp slamp <slackamp at gmail.com>:
> On Fri, Mar 18, 2011 at 11:02 AM, Kevin Falcone
> <falcone at bestpractical.com> wrote:
>> On Fri, Mar 18, 2011 at 10:48:43AM -0400, slamp slamp wrote:
>>> > What does "can't download" mean?
>>>
>>> I click on an attachment in RT, nothing happens. I right click save
>>> the attachment, IE gives an error stating the file couldn't be
>>> downloaded. I am just worried since IE 9 has finally hit RTM and I'm
>>> sure someday it will be part of Windows Updates and these users will
>>> not be able to download attachments.
>>>
>>> I found this link: http://support.microsoft.com/kb/316431
>>>
>>> Is RT in anyway setting pragma: no-cache in the headers?
>>>
>>> If only I can have all these users use Firefox then there would be no issues.
>>
>> That article refers to SSL, you don't say if you're using SSL.
>> RT shouldn't be setting it, but you can always confirm that with
>> Firefox by looking at the headers.
>>
>> -kevin
>>
>>> My Setup:
>>> CentOS 4.9
>>> MySQL 4.1.22
>>> Perl v5.8.5
>>> httpd-2.0.52 + FastCGI
>>
>
> I apologize, I am using SSL on our RT.
>
> Sure enough according to Firefox our server is setting Pragma:
> no-cache in the headers. Now to investigate how to turn this off on
> Apache if RT is not setting it...
>
> Cache-Control:no-cache
> Connection:close
> Content-Type:text/html; charset=utf-8
> Date:Fri, 18 Mar 2011 15:30:00 GMT
> Pragma:no-cache
> Server:Apache/2.0.52 (CentOS)
> Set-Cookie:xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx; path=/
> Transfer-Encoding:chunked
>