[rt-users] Is it possible to see all the tickets in a queue from the self-service interface?

[Kevin Falcone]

On Tue, Mar 22, 2011 at 03:27:07PM +0000, Nick Porter wrote:
> 
> 
> I'd like all users accessing the system to be able to see the
> tickets in a queue ordered by priority. This is to allow them to see
> where their ticket is and what tickets are holding up its
> completion.
> 
> From my playing with the privileged users interface I'm pretty sure
> I could set up a dashboard or modify one of the searches already
> there to show the queue as I'd like but I'm not sure how to get this
> to show on and unprivileged homepage.

SelfService limits to tickets that you are a Watcher of.
You'll need to tweak your permissions and the code to get what you
want.

-kevin
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