[rt-users] Is it possible to see all the tickets in a queue from the self-service interface?

Don Gourley donald.gourley at gmail.com
Tue Mar 22 17:24:29 EDT 2011


I would like to know the answer to this question also.  Specifically,
can it be done with permissions (how -- I've given everyone the See
Queue permission?) or will it require some code hacks to the
self-service interface?

> Date: Tue, 22 Mar 2011 12:09:55 -0400
> From: Kevin Falcone <falcone at bestpractical.com>
> To: rt-users at lists.bestpractical.com
> Subject: Re: [rt-users] Is it possible to see all the tickets in a
>        queue from the self-service interface?
> Message-ID: <20110322160955.GC515 at jibsheet.com>
> Content-Type: text/plain; charset="us-ascii"
>
> SelfService limits to tickets that you are a Watcher of.
> You'll need to tweak your permissions and the code to get what you
> want.
>
> -kevin



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