[rt-users] One more time, Upgrading RT from ancient version to current

[Ulf Zimmermann]

> On Tue, Mar 22, 2011 at 11:10:38AM -0700, Ulf Zimmermann wrote:
> > One year ago I tried to upgrade our RT installation of 3.2.2 to 3.8.7. I ran
> back then into the same problem I am running into now.
> >
> > http://www.mail-archive.com/rt-
> users at lists.bestpractical.com/msg24723.html
> >
> > On our main overview page I guess I run into the same, but also when I click
> on any queue, I get:
> >
> > RT::Ticket::TimeLeftAsString Unimplemented in HTML::Mason::Commands.
> (/home/rt/share/html/Elements/RT__Ticket/ColumnMap line 165)
> >
> > I followed the UPGRADING, UPGRADING.mysql and README instructions,
> several times even, to make sure I follow it all.
> >
> > Can anyone give me hints how to debug this? Look at what tables? At what
> piece of code?
> 
> What is in /home/rt/local ?
> 
> You should also enable LogStackTrace in your config
> 
> -kevin

rtapp01 root /home/rt # ll local/
total 28K
4K drwxrwxr-x 7 root root 4096 Dec 20  2004 .
4K drwxr-xr-x 9 root root 4096 Jul 17  2007 ..
4K drwxr-xr-x 2 root root 4096 Dec 20  2004 etc
4K drwxr-xr-x 4 root bin  4096 Jan 19  2005 html
4K drwxr-xr-x 3 root root 4096 Jan 13  2005 lib
4K drwxr-xr-x 2 root root 4096 Mar 22 04:57 plugins
4K drwxr-xr-x 2 root root 4096 Dec 20  2004 po

Etc, plugins and po are empty, html has Elements and Ticket directories in it. Lib has a Ticket_Overlay.pm in it. As far I remember we did have someone hire someone to add something to our RT installation. I am trying to find out more about it.