[rt-users] One more time, Upgrading RT from ancient version to current

[Ulf Zimmermann]

> > On Tue, Mar 22, 2011 at 11:10:38AM -0700, Ulf Zimmermann wrote:
> > > One year ago I tried to upgrade our RT installation of 3.2.2 to 3.8.7. I ran
> > back then into the same problem I am running into now.
> > >
> > > http://www.mail-archive.com/rt-
> > users at lists.bestpractical.com/msg24723.html
> > >
> > > On our main overview page I guess I run into the same, but also when I
> click
> > on any queue, I get:
> > >
> > > RT::Ticket::TimeLeftAsString Unimplemented in
> HTML::Mason::Commands.
> > (/home/rt/share/html/Elements/RT__Ticket/ColumnMap line 165)
> > >
> > > I followed the UPGRADING, UPGRADING.mysql and README
> instructions,
> > several times even, to make sure I follow it all.
> > >
> > > Can anyone give me hints how to debug this? Look at what tables? At
> what
> > piece of code?
> >
> > What is in /home/rt/local ?
> >
> > You should also enable LogStackTrace in your config
> >
> > -kevin
> 
> rtapp01 root /home/rt # ll local/
> total 28K
> 4K drwxrwxr-x 7 root root 4096 Dec 20  2004 .
> 4K drwxr-xr-x 9 root root 4096 Jul 17  2007 ..
> 4K drwxr-xr-x 2 root root 4096 Dec 20  2004 etc
> 4K drwxr-xr-x 4 root bin  4096 Jan 19  2005 html
> 4K drwxr-xr-x 3 root root 4096 Jan 13  2005 lib
> 4K drwxr-xr-x 2 root root 4096 Mar 22 04:57 plugins
> 4K drwxr-xr-x 2 root root 4096 Dec 20  2004 po
> 
> Etc, plugins and po are empty, html has Elements and Ticket directories in it.
> Lib has a Ticket_Overlay.pm in it. As far I remember we did have someone
> hire someone to add something to our RT installation. I am trying to find out
> more about it.

I also set:

Set($LogToFile      , 'debug');
Set($LogDir, '/home/rt/var/log');
Set($LogToFileNamed , "rt.log");    #log to rt.log
Set($LogStackTraces, 'debug');

But only get in rt.log:

[Tue Mar 22 18:34:48 2011] [warning]: We opened /dev/null to protect FD #1, but descriptor #1 is already occupied at /home/rt/bin/webmux.pl line 78. (/home/rt/bin/webmux.pl:78)
Trace begun at /home/rt/bin/../lib/RT.pm line 291
Log::Dispatch::log(undef, 'level', 'warning', 'message', 'We opened /dev/null to protect FD #1, but descriptor #1 is already occupied at /home/rt/bin/webmux.pl line 78.^J') called at /home/rt/bin/webmux.pl line 78
RT::Mason::handler('Apache2::RequestRec=SCALAR(0x4bd67d0)') called at -e line 0
eval {...} at -e line 0