[rt-users] RT 3.8.4 to 3.8.9 Upgrade

[Walid Haider]

Hi,

I am a bit of a new-bie on setting up RT and having trouble upgrading RT from 3.8.4 to 3.8.9.
(NB: RT 3.8.4 was installed using yum)

Problem: Upgrade seemed to complete successfully, but strangely enough when I login to RT, it still shows me version 3.8.4.

I am running RT on the following setup:
Fedora Core 12, Apache 2.2.14, MYSQL 5.1

PS: I read in a thread (http://www.gossamer-threads.com/lists/rt/users/93541?search_string=3.8.4;#93541) that someone had a similar issue but upgrading to 3.8.8, however, not sure what is meant by "manually installed to 3.8.8".


I followed the steps detailed below to perform the upgrade:

-- unpacked
tar xzvf rt-3.8.9.tar.gz

cd rt-3.8.9
./configure --prefix=/etc/rt3/

-- checked for missing dependencies by running:
make testdeps

-- script reported some missing dependencies, ran the following command:
make fixdeps

I was notified to configure the CPAN shell, ran the following command to configure it:
/usr/bin/perl -MCPAN -e shell

when prompted installed Bundle::CPANxxl

After this completed...
 CPAN -- (typed "exit")

-- rechecked for missing dependencies by running:
make testdeps

-- ran upgrade
make upgrade

++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
Congratulations. RT has been upgraded. You should now check over
/etc/rt3/etc/RT_Config.pm for any necessary site customization. Additionally,
you should update RT's system database objects by running
    /etc/rt3/sbin/rt-setup-database --dba root --prompt-for-dba-password --action upgrade
+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++


-- updated database objects by running:
/etc/rt3/sbin/rt-setup-database --dba root --prompt-for-dba-password --action upgrade

password: ++++++++

(upgrade to 3.8.9)

-- cleared mason cache dir:
rm -fr /etc/rt3/var/mason_data/obj

-- stopped and started web-server
service httpd stop
service httpd start


I would appreciate it if someone would point me in the right direction.

Thanks,
Walid


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