[rt-users] Question about logical workflow

[Lars Reimann]

Hi all,

in RT 3.6.6 we had the following situation:

We have a Watcher which monitors a Queue for activity.
In some cases, the watcher himself identifies a problem first and 
creates a ticket to inform the others, thus becoming the requestor.
In this case, he gets emails twice.

Is this desired behavior?
Has it changed in 3.8.8?
  If no: how can we prevent doubling of emails.

greetings,
l.r.