[rt-users] Question about logical workflow

[Kenneth Crocker]

Lars,

First of all, he doesn't have to be the Requestor. When creating a ticket
(except in email) he can put any users name in the "Requestors" box.

Secondly, it sounds like you have your configuration "Notify Actors" set to
send the creator an email for any transaction. Turn that off.

That should do it. Hope I've helped.

Kenn
LBNL

On Wed, Mar 23, 2011 at 8:58 AM, Lars Reimann <l.reimann at metaways.de> wrote:

> Hi all,
>
> in RT 3.6.6 we had the following situation:
>
> We have a Watcher which monitors a Queue for activity.
> In some cases, the watcher himself identifies a problem first and creates a
> ticket to inform the others, thus becoming the requestor.
> In this case, he gets emails twice.
>
> Is this desired behavior?
> Has it changed in 3.8.8?
>  If no: how can we prevent doubling of emails.
>
> greetings,
> l.r.
>
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