[rt-users] Question about logical workflow

[Kevin Falcone]

On Wed, Mar 23, 2011 at 09:10:45AM -0700, Kenneth Crocker wrote:
>    First of all, he doesn't have to be the Requestor. When creating a ticket (except in email) he
>    can put any users name in the "Requestors" box.

This is what I was going to recommend

>    Secondly, it sounds like you have your configuration "Notify Actors" set to send the creator
>    an email for any transaction. Turn that off.

Autoreply ignores Notify Actor

They could change the Autoreply condition to exclude watchers with a
User Defined condition

Of course, this depends a little on what notification mails are
actually go out.

-kevin

>    On Wed, Mar 23, 2011 at 8:58 AM, Lars Reimann <[1]l.reimann at metaways.de> wrote:
> 
>      Hi all,
> 
>      in RT 3.6.6 we had the following situation:
> 
>      We have a Watcher which monitors a Queue for activity.
>      In some cases, the watcher himself identifies a problem first and creates a ticket to inform
>      the others, thus becoming the requestor.
>      In this case, he gets emails twice.
> 
>      Is this desired behavior?
>      Has it changed in 3.8.8?
>      If no: how can we prevent doubling of emails.
> 
>      greetings,
>      l.r.
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