[rt-users] Subscription of Dashboard and Outlook

[Thomas Sibley]

On 24 Mar 2011 12:55, Jon Baker wrote:
> I spent yesterday going on and on with our project manager about how wonderful the dashboard subscriptions are, and so we set up her RT account to send her a daily dashboard e-mail.  However, when she got the e-mail, it looks terrible - in mine, it looks all pretty like the RT home page, but in hers the blue background is overwhelming with every other line in the list as white.  I finally concluded that the most likely issue is that she is using Outlook (I am using Mac Mail).

Jon,

It'd be really useful to see a screenshot here as an example of what's
actually going wrong.  Your conclusion is likely correct, but it'd be
good to see the problem to confirm.

Thomas

> I know Outlook is horrible with html e-mail support, but I'm a bit surprised that this occurred and that I can't find anything in the archives referencing it.  Is there either;
> 
> a) A patch that modifies the outgoing e-mail to work with the limited Outlook html support or,
> b) A way to send the dashboard e-mails as plain text instead of html?
> 
> Thanks!