[rt-users] Subscription of Dashboard and Outlook

[Andres Bodhert]

I agree and want to know a solution as well. My user doesn't have Office 2010 so they cant even do that even if we wanted to.

Regards,
Andrés Bodhert


Linux Administrator
FlexTrade Systems, Inc.
111 Great Neck Rd. Suite 314
Great Neck, NY 11021
Direct: (516) 304 - 3660
Main: (516) 627 - 8993
Andres.Bodhert at flextrade.com
www.flextrade.com




-----Original Message-----
From: Jon Baker [mailto:jbaker at wgm.us] 
Sent: Thursday, March 24, 2011 2:43 PM
To: Andres Bodhert
Cc: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Subscription of Dashboard and Outlook

Thanks for the comments, Andres,

Unfortunately that's not going to be an acceptable solution, as the reason we're wanting to use this feature is to make it reeeeeealy easy for this person to see their ticket list.  Even having that extra click would defeat what we're trying to accomplish.  Obviously they didn't notice that message when they opened it initially.

So, is there any way I can send the dashboard as a text-only e-mail?  Or a place that I can define how the html code looks myself?

On Mar 24, 2011, at 1:37 PM, Andres Bodhert wrote:

> Hey John, I found out about that same issue as well. However when I upgraded to Office 2010 on my PC, outlook displays a bar stating that to correctly view this email I should click on it so it can open it up in the browser.  Then it looks like it should. Im pretty sure the email isn't pulling the CSS correctly from the web server or something like that.
> 
> Regards,
> Andrés
> 
> 
> -----Original Message-----
> From: rt-users-bounces at lists.bestpractical.com 
> [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Jon 
> Baker
> Sent: Thursday, March 24, 2011 1:53 PM
> To: rt-users at lists.bestpractical.com
> Subject: Re: [rt-users] Subscription of Dashboard and Outlook
> 
> Sure thing, Thomas,
> 
> Here's a screenshot:
> 
> http://files.jdavidbaker.com/uploads/3c93e/bdd17f.png
> 
> On Mar 24, 2011, at 12:33 PM, rt-users-request at lists.bestpractical.com wrote:
> 
>> On 24 Mar 2011 12:55, Jon Baker wrote:
>>> I spent yesterday going on and on with our project manager about how wonderful the dashboard subscriptions are, and so we set up her RT account to send her a daily dashboard e-mail.  However, when she got the e-mail, it looks terrible - in mine, it looks all pretty like the RT home page, but in hers the blue background is overwhelming with every other line in the list as white.  I finally concluded that the most likely issue is that she is using Outlook (I am using Mac Mail).
>> 
>> Jon,
>> 
>> It'd be really useful to see a screenshot here as an example of 
>> what's actually going wrong.  Your conclusion is likely correct, but 
>> it'd be good to see the problem to confirm.
>> 
>> Thomas
>> 
>>> I know Outlook is horrible with html e-mail support, but I'm a bit 
>>> surprised that this occurred and that I can't find anything in the 
>>> archives referencing it.  Is there either;
>>> 
>>> a) A patch that modifies the outgoing e-mail to work with the 
>>> limited Outlook html support or,
>>> b) A way to send the dashboard e-mails as plain text instead of html?
>>> 
>>> Thanks!
> 
> --
> Jon Baker
> Systems Administrator
> Church on the Move
> 1003 N 129th E Ave
> Tulsa OK 74116
> (918) 234-5656
> 
> 
> 
> 
> CONFIDENTIALITY NOTICE: This transmission may be confidential and subject to legal privilege.  If you are not the intended recipient of this message, you may not review, disclose, print, copy or disseminate this information. If you have received this in error, please reply and notify the sender (only) and delete the message. Unauthorized interception of this e-mail is a violation of federal criminal law.

--
Jon Baker
Systems Administrator
Church on the Move
1003 N 129th E Ave
Tulsa OK 74116
(918) 234-5656




CONFIDENTIALITY NOTICE: This transmission may be confidential and subject to legal privilege.  If you are not the intended recipient of this message, you may not review, disclose, print, copy or disseminate this information. If you have received this in error, please reply and notify the sender (only) and delete the message. Unauthorized interception of this e-mail is a violation of federal criminal law.