[rt-users] Subscription of Dashboard and Outlook

[Shawn M Moore]

(11/03/24 14:42), Jon Baker wrote:
> Thanks for the comments, Andres,
>
> Unfortunately that's not going to be an acceptable solution, as the reason we're wanting to use this feature is to make it reeeeeealy easy for this person to see their ticket list.  Even having that extra click would defeat what we're trying to accomplish.  Obviously they didn't notice that message when they opened it initially.
>
> So, is there any way I can send the dashboard as a text-only e-mail?

As I said in my other reply to you:

"I want to add this feature ( 
http://issues.bestpractical.com/Ticket/Display.html?id=12587 ) but 
unfortunately there's nothing that converts HTML to plaintext that both 
works well and that we can ship with RT.

"I even have a branch in the code with everything done except actually 
calling whatever function to downgrade HTML to plaintext."

So: no, but I would love it, and I've wanted it ever since the first 
dashboard email was generated.

> Or a place that I can define how the html code looks myself?

Dashboards use RT's results-as-table templates directly, so you'd have 
to look into paring that down.

One hook you get to manipulate this stuff is the config option 
@EmailDashboardRemove, which is a list of regular expressions that will 
be used to remove content from dashboard email before sending it out. 
I'm skeptical that you'll be able to get something that Outlook will 
render well, though.

A coworker pointed out that perhaps removing the blue background might 
be good enough.

Shawn

>
> On Mar 24, 2011, at 1:37 PM, Andres Bodhert wrote:
>
>> Hey John, I found out about that same issue as well. However when I upgraded to Office 2010 on my PC, outlook displays a bar stating that to correctly view this email I should click on it so it can open it up in the browser.  Then it looks like it should. Im pretty sure the email isn't pulling the CSS correctly from the web server or something like that.
>>
>> Regards,
>> Andrés
>>
>>
>> -----Original Message-----
>> From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Jon Baker
>> Sent: Thursday, March 24, 2011 1:53 PM
>> To: rt-users at lists.bestpractical.com
>> Subject: Re: [rt-users] Subscription of Dashboard and Outlook
>>
>> Sure thing, Thomas,
>>
>> Here's a screenshot:
>>
>> http://files.jdavidbaker.com/uploads/3c93e/bdd17f.png
>>
>> On Mar 24, 2011, at 12:33 PM, rt-users-request at lists.bestpractical.com wrote:
>>
>>> On 24 Mar 2011 12:55, Jon Baker wrote:
>>>> I spent yesterday going on and on with our project manager about how wonderful the dashboard subscriptions are, and so we set up her RT account to send her a daily dashboard e-mail.  However, when she got the e-mail, it looks terrible - in mine, it looks all pretty like the RT home page, but in hers the blue background is overwhelming with every other line in the list as white.  I finally concluded that the most likely issue is that she is using Outlook (I am using Mac Mail).
>>>
>>> Jon,
>>>
>>> It'd be really useful to see a screenshot here as an example of what's
>>> actually going wrong.  Your conclusion is likely correct, but it'd be
>>> good to see the problem to confirm.
>>>
>>> Thomas
>>>
>>>> I know Outlook is horrible with html e-mail support, but I'm a bit
>>>> surprised that this occurred and that I can't find anything in the
>>>> archives referencing it.  Is there either;
>>>>
>>>> a) A patch that modifies the outgoing e-mail to work with the limited
>>>> Outlook html support or,
>>>> b) A way to send the dashboard e-mails as plain text instead of html?
>>>>
>>>> Thanks!
>>
>> --
>> Jon Baker
>> Systems Administrator
>> Church on the Move
>> 1003 N 129th E Ave
>> Tulsa OK 74116
>> (918) 234-5656
>>
>>
>>
>>
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>