[rt-users] Subscription of Dashboard and Outlook

[Jon Baker]

I know all about Outlook's crappy HTML support, and I hate it as much as anyone.  Part of my job is to make templates for various HTML e-mail newsletters that have to display well in all e-mail clients.  It sucks, but it's the way it is.

The unfortunate fact of the matter is that Outlook's user base is large enough to not ignore, and with other e-mail clients that are increasing market share - like Gmail - that throw away all your header styles, I think it would be well worth it to create a dashboard e-mail that is formatted well for all e-mail clients.  I love RT and really want it to be the best option out there for what it does, I think the dashboard subscription is an awesome feature and really feel that it can be fixed to work happily in all the e-mail clients.

On Mar 24, 2011, at 2:39 PM, rt-users-request at lists.bestpractical.com wrote:

> The email is the same regardless of what mail client you're using. We 
> inline everything (CSS and images) for you, otherwise you might have to 
> teach your mail client how to authenticate against your RT server and 
> that would be a pain in the neck.
> 
> The real problem is that Outlook's rendering engine can't handle the 
> complicated HTML and CSS that we use for search results. This is why it 
> gives you a link to view the page in a browser.
> 
> Shawn

-- 
Jon Baker
Systems Administrator
Church on the Move
1003 N 129th E Ave
Tulsa OK 74116
(918) 234-5656




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